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643 Reviews of Joe Machens Mazda - Service Center
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Verified Customer
October 01, 2021
Machens staff was very friendly and sympathetic to my needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future. needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future. More
by chocowtwo
Employees Worked With
Jeff and Sharon in Service Dept.
October 01, 2021
Quality service and good service advice which is helpful for me in prioritizing vehicle maintenance. for me in prioritizing vehicle maintenance. More
by kasandstedt
Employees Worked With
September 29, 2021
I have been there for oil leak, changing oil, and changing tires. Sharon Koebel provided me an excellent service. She is very nice and helpful. Sharon and mechanic guy explained things to me very wel changing tires. Sharon Koebel provided me an excellent service. She is very nice and helpful. Sharon and mechanic guy explained things to me very well and I don't feel any pressure. More
by ploypun
Employees Worked With
Sharon Koebel
September 29, 2021
Excellent experience with Jeff Bennett. Would absolutely recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless. recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless. More
by Tyler
Employees Worked With
Jeff Bennett
September 26, 2021
My expectations for a Machens dealership never fail me. However time and time again you have. The last time I had my vehicle serviced I was over charged $40-$60. I was told I would have my refund processed However time and time again you have. The last time I had my vehicle serviced I was over charged $40-$60. I was told I would have my refund processed the next day. As an apology I received two free oil change vouchers and never received my refund. When I brought my car in to get serviced 9/24 for an oil change with my voucher, I was questioned as to when I got the voucher and who gave it to me. This was to be expected as the authorization just said “Joe”. I was asked what Joe, to that I had no idea. I got my oil changed in a very timely manner, almost too timely. I picked up my car and returned home. Left that night and came back home for the evening. The next morning I left for a road trip to KC. I received a call from my father saying where I parked at his house had a large oil mark and I should get my car checked out immediately. I took my car to WALMART, where they confirmed my car was dripping oil. They told me to go to BIG O TIRE for assistance. I do as recommended and they inspected my vehicle accordingly. They found that the oil plug was not tightened at all and just screwed off with not even one full turn. Lord knows how much oil I lost in the less than 24 hours I had my car serviced. I would say accidents happen however for being a certified MAZDA DEALERSHIP, and local business, I expected a lot more. There is a reason no one in my family shops at or services their vehicles any of your dealerships. In the future I will be taking my car somewhere else for all future servicing. I am very frustrated and upset. More
by ASFLOWERS86
Employees Worked With
Sharon I think??
September 18, 2021
They make sure that I know and understand what is going on. Keeping me informed as to what is needed. Always friendly, on time and getting the work done in a timely manner. Good people, good place and g on. Keeping me informed as to what is needed. Always friendly, on time and getting the work done in a timely manner. Good people, good place and good work. More
by lgingram
Employees Worked With
Jessica Cosner
September 17, 2021
They were very fast and efecti e communicating what my car needed, and letting me know that it was ready for pickup, great service! car needed, and letting me know that it was ready for pickup, great service! More
by oasaenz.astra
Employees Worked With
Other Employees :
Jessica Cosner
