Back

Joe Machens Mazda - Service Center

Columbia, MO

4.3
643 Reviews

643 Reviews of Joe Machens Mazda - Service Center

Sort by
May 14, 2022

Mike is always so kind and helpful and Adrian is always cheerful when I'm in need of shuttle service! Thanks guys! More

by SARACKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike DeJesus, Adrian
May 16, 2022 -

Mazda of Columbia responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Joe Machens!

May 13, 2022

Everything went great the day of my service. However, I had my brakes replaced and they have been making a terrible sound ever since. I’m trying to have them checked. Hopefully they can take car More

by dspreis88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know.
May 12, 2022

Fast, friendly and excellent service. I do not like word minimums, so you add something. More

by rob_m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Mazda of Columbia responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

May 10, 2022

Phenomenal service! My husband and I were new to the area and needed to get our vehicle inspected. The service manager and technician were super helpful and friendly and More

by jenniferfredericksen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Mazda of Columbia responded

Hi Jennifer, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers!

May 07, 2022

There were no instructions on their new drop off/pick up process. I found out the now close at 5pm about an hour before closing. The price for an oil change is way too much….it used to be $55…the courtesy More

by Not coming back
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not see the names here
May 09, 2022 -

Mazda of Columbia responded

Thank you for bringing this to our attention. We're sorry to hear that you had trouble understanding our new drop off and pick up process. We'll make sure to clarify this better on our website and in our locations. We appreciate your feedback about the price of our oil changes. Our current price is a reflection of the high quality of service and products we offer at Joe Machens. However, we always want to ensure that we are providing the best value possible for our customers, so thank you for letting us know about this. We're glad you enjoyed your experience with our courtesy van driver and service representative. Thank you for choosing Joe Machens and we hope to see you again soon!

May 07, 2022

Pretty low key. I would have like to be told more about what was looked at on my car. More

by Cynthiawitt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 09, 2022 -

Mazda of Columbia responded

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

May 04, 2022

I have always had a positive experience here. This time was as well. I needed an oil change & tire rotation I called in the morning & they got me in that same day! Everyone was friendly and prof More

by danabagley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Mazda of Columbia responded

Thank you for the kind rating! We’re so happy your visit to Joe Machens went well!

May 02, 2022

Michael service advisor was awesome. On time. Job well done. Thanks for snacks and beverages. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
May 03, 2022 -

Mazda of Columbia responded

Thanks for the 5-star review. The team at Joe Machens is thrilled you’re happy with your recent store visit!

April 27, 2022

My car had no problems when I drove it to the hospital at 7:00 AM for a procedure. When I left the hospital over 5 hours later, initially my car was driving fine. All of a sudden my engine lights came on a More

by eclare210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Mazda of Columbia responded

Hi Clare, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers!

April 18, 2022

I was very pleased with the rapid and accommodating service that I received. Keep up the good work! More

by Darryl Edwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Landreth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Cosner
Apr 19, 2022 -

Mazda of Columbia responded

Thank you for the great review of our team!

...
27
...