Mazda of Columbia

1 star for Mazda of Columbia. When I dropped my car off, I was told the diagnosis would take about one hour. Thankfully they provided me with a loaner vehicle (a Mazda CX-30), be When I dropped my car off, I was told the diagnosis would take about one hour. Thankfully they provided me with a loaner vehicle (a Mazda CX-30), because that “one hour” turned into 10 days. I paid $209 for a full diagnostic because I wanted to know everything wrong with the vehicle. Mazda returned a list of 18 items labeled as needing “immediate attention,” with a repair quote totaling around $11,000. After reviewing the list, my mechanic told me many of the items were unnecessary add-ons or inflated dealership recommendations. The pricing was outrageous. During this process, I accidentally damaged one of the loaner car’s tires after hitting a curb. I fully understood that I was responsible for paying for the replacement tire. However, I was told it would cost around $300, then was charged $390 without being informed ahead of time about the additional cost. Instead of offering the dealership’s actual cost or trying to help in any way, it felt like they used the situation to profit off of me for damaging their loaner vehicle. Charging nearly $400 for one tire was extremely excessive. After I had my headlights repaired elsewhere. Mazda quoted me $1,467.74 PER headlight assembly. My mechanic replaced BOTH for $1,381.78 total. When my mechanic went to install the light bulb, he discovered Mazda had failed to reinstall the headlight connector and had left components missing from my car. He explained that without the headlight and connector installed, moisture could have entered the headlight assembly and caused major problems because it is a sealed system. I contacted Mazda and was told they “knew nothing” about the missing connector. My mechanic then called them personally. He said the first employee he spoke with didn’t even understand what part was missing. He asked to speak with the service manager, Elizabeth. According to my mechanic, she laughed when he asked about obtaining the missing connector. He even suggested they temporarily pull the connector from another vehicle and replace it once the part arrived because I am a night delivery driver and needed a functioning headlight for the weekend. He said she refused to help until the possibility of leaving a review was mentioned. At that point, she said she would “see what she could do” and would call him back. After a couple of hours he called her back — but nothing was done. We ultimately had to wait until Monday for the replacement part to arrive, leaving me without a proper headlight all weekend. This entire experience was a nightmare: Told 1 hour, waited 10 days Charged excessive dealership pricing Charged more than quoted for a tire Parts left off my vehicle No accountability Poor customer service from management No urgency to fix a problem they created I expected professionalism and accountability from Mazda and received neither. More

We bought a Mazda from them and then a week later they reached out and said there was more paperwork that had to be signed. When I asked to see the paperwork they emailed me a blank affidavit which made n reached out and said there was more paperwork that had to be signed. When I asked to see the paperwork they emailed me a blank affidavit which made no since to me. I was then told that they would not release my title unless I signed it immediately...that day! So I bought and paid for the vehicle and signed ALL the paperwork they put in front of me and now they will not give me the title for it. They did not mention until after all the paperwork was signed that there was only one key fob but they eventually made this right. More

We had an amazing experience with Frank and his staff at MAZDA of Columbia! They worked with us after our family car was lost to an accident. They communicated promptly and transparently. They utilized all MAZDA of Columbia! They worked with us after our family car was lost to an accident. They communicated promptly and transparently. They utilized all of the resources in their extensive network to help us get mobile again. We would go back and work with them all over again! They will definitely be our source for our next car when that time comes. Thank you, Frank! Thank you, Tarell! Thank you, Roz! Thank you, Mark! More

I cannot say enough how great my experience was with Joe Machens. The dealership that I worked with was in the middle of moving the whole dealership and yet I still feel like I was treated well. There was o Machens. The dealership that I worked with was in the middle of moving the whole dealership and yet I still feel like I was treated well. There was one minor hiccup in the delivery of my car but the whole sales team really went above and beyond to make sure I was taken care of. Mark S, again thank you for your professionalism during this whole transaction. You all are incredible. Derrick thank you for showing me how my car works! Roz thank you so much for all of your communication through this. I 100% am happy with my transaction and car. More

They did a great job having the paperwork ready for signing to help us move quickly through the transaction. MC Dampier was very responsive to any questions we had and was great to work with. signing to help us move quickly through the transaction. MC Dampier was very responsive to any questions we had and was great to work with. More

Courteous, professional the whole way through. Five star recommended. I would purchase through Joe Machens Mitsubishi dealership again. Thanks goes out to Nicholas for his expertise Five star recommended. I would purchase through Joe Machens Mitsubishi dealership again. Thanks goes out to Nicholas for his expertise More

Everyone was very friendly and helpful! Deric was a pleasant young man to work with. Deric was a pleasant young man to work with. More

They did a good job of finding the problem and fixing it. The part was delayed, not the fault of the dealership. it. The part was delayed, not the fault of the dealership. More

I absolutely loved the service at this place. Everyone super friendly...I was told by another dealership i needed brakes. After diagnostic they let me know exactly what was needed and let.me ch Everyone super friendly...I was told by another dealership i needed brakes. After diagnostic they let me know exactly what was needed and let.me choose the ones I wanted done. Brakes were not on the list. surprisingly. Most places would have done them and charged me anyway.... I will never go anywhere else♥️. More

The service rep was communicating regularly and looked into an extended warranty for me. He was very helpful during this process. into an extended warranty for me. He was very helpful during this process. More