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Mazda of Claremont - Service Center

Claremont, CA

4.8
346 Reviews

346 Reviews of Mazda of Claremont - Service Center

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August 28, 2024

Thank you so much for very good service today. I am very happy with your work and your service More

by Tigranabrahamyan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Navarro, Rudy Soto
Aug 29, 2024 -

Mazda of Claremont responded

Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.

August 23, 2024

Service advisor Amy was very helpful and nice, technician took care of my car professionally More

by karenyen86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Mazda of Claremont responded

Thank you for your confidence in Mazda of Claremont, and for allowing us to earn your business. We are thankful to have you as a customer.

August 22, 2024

Very Good car I love it 🥰 I am so excited have this car Thank you More

by tatev.mark19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augie Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riza Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Banuelos, Chris Hernandez
Aug 23, 2024 -

Mazda of Claremont responded

Thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experience and will be sure to pass on your kind words to our team. Please let us know if there's anything else we can do for you.

August 21, 2024

My third time at the service, also needed replacement for a flat tire, so I replaced both tires, that was another appointment but at the reception they were kind enough to squeeze me in in one visit. However More

by starbuck15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Mejia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Mazda of Claremont responded

Good morning, My name is Roy Wells, and I'm the service manager at Mazda of Claremont. I'm very sorry to hear about your recent experience here. That is not our normal way of doing business. However, that being said, I want to rectify that situation, and make it up to you. We appreciate your business, so please contact me when you can so that we can take care of this. Thank you, Roy Wells

Aug 21, 2024 -

Mazda of Claremont responded

We are sorry for the continued frustration you've experienced at our dealership. We take your feedback seriously and thank you for bringing these concerns to our attention. We apologize for any inconvenience.

August 21, 2024

Truly appreciated the professionalism and full transparency by including a video of the service process. More

by wpadron11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin, Travis
Aug 21, 2024 -

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please reach out.

August 16, 2024

Excellent courteous and professional customer service from Roy Walls and Amy Felix. They both worked hard to answer all my questions and ensure my car was serviced. More

by D_ROBINSON75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Mazda of Claremont responded

Our team strives to deliver an excellent service experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 13, 2024

I truly enjoyed working with Ameer and Arash . They are courteous and knowledgeable and I appreciate their willingness to work with me. More

by anahitatazar
Recommend Dealer
Yes
Employees Worked With
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ameer
Aug 13, 2024 -

Mazda of Claremont responded

Thank you for writing such a fantastic review! We are so happy to hear about your experience with Amir and Arash and thank you for giving us the opportunity to serve you. Please let us know if you have any other questions.

August 13, 2024

Everyone is always very friendly, helpful, and accommodating. Nice waiting area with plenty of seating and snacks. More

by MWang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Navarro, Rudy Soto
Aug 13, 2024 -

Mazda of Claremont responded

We're glad to know you enjoyed the top-notch service and amenities at Mazda of Claremont! Thanks for taking a moment to share your experience. We hope to see you again soon!

August 09, 2024

Fast and easy! Love the transparency with the videos they make! They’re honest and I got my car washed! Happy Customer would definitely recommend More

by ray_alfaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Mazda of Claremont responded

Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.

August 08, 2024

They were very helpful and assisted me throughout my visit to ensure that the vehicle that I decided upon will be most suitable to my needs. Vander is the best. I would definitely recommend this place t More

by DUCE_B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ershadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Garcia-Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Lagua, Andrew Navarro, Francisco Hernandez, Julissa Banuelos, Vander Urzua
Aug 13, 2024 -

Mazda of Claremont responded

Thank you for the 5-star rating! We're pleased that Vander and our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!

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