Mazda Roseville - Service Center

Bobby does a fantastic job as the Service Dept. Manager. He takes care of my cars service needs. Manager. He takes care of my cars service needs. More

Roseville Mazda serviced my Mazda 3 yesterday. The work was done in a timely fashion and the Service Rep Niki was outstanding. She was very pleasant and her follow up was spot on. The work was done in a timely fashion and the Service Rep Niki was outstanding. She was very pleasant and her follow up was spot on. More

My service rep Josh was very friendly, welcoming, and quite knowledgeable. He was a joy to work with. I was very happily surprised to receive an email with a video of the dealership's inspection of my quite knowledgeable. He was a joy to work with. I was very happily surprised to receive an email with a video of the dealership's inspection of my CX-5. I would go back here in a heartbeat. More

This my Service appointment for my new 2024 all went well .Josh was my service writer did an excellent job . .Josh was my service writer did an excellent job . More

Salesman Chris Alaman was excellent to work with and the dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles dealership was happy to take my all cash money. The service department is ridiculous, my brand new CX90 had a hybrid battery issue at 18,000 miles and the vehicle had multiple recalls and they said they would have my vehicle for several weeks waiting for a new battery. They gave my wife a 5 seater and didn’t have an equivalent CX90 to give me as a loaner. I have a large family and bought an eight seater for a reason. I had to make multiple complaints to the dealership to get an equivalent CX90. The service department is unprofessional and extremely rude. When I picked up my CX90 after several weeks someone had vandalized the windshield with multiple key scratches. Unbelievable, pretty shocking frankly. I told the manager they are good at selling cars but absolutely terrible at customer service and told him I would be filing a formal complaint with Mazda corporate in regards to the vandalism. Crazy that I’m even writing this. The only level headed professional I delt with at the dealership was Wynette. Jason as the general manager was rude and unprofessional and Bobby the service manager was next level rude. I won’t ever be back and do not recommend Mazda of Roseville sorry to say. The sales experience was 5 star but I wish there was a no star option for the way their staff treated our family. More

My last two car services were handled by Niki without a hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. hiccup and efficiently. The first one was last minute, but she was able to squeeze me into a slot so my car would be ready for a trip I had planned. My last service was also very efficient, she checked the car in and handled the rest herself. All I had to do was drop the car, and pick up once I received the call and video explaining the service done to my car. I love her friendly demeanor, efficiency and customer service attitude. Before her I've had five other service advisors pushing a sale for extra and unnecessary services/accessories -at two different Mazda dealerships. And so far these last two services were the least stressful and pleasant experiences. Thank you Niki! And you too Bobby -keep up the hard work! I will keep coming for many years. :) More

Excellent experience, start to finish! I always go there for service on my car. Super nice staff and professional too. I always go there for service on my car. Super nice staff and professional too. More

The service was great. Chris went out of his way to help me—exceeded my expectations. Chris went out of his way to help me—exceeded my expectations. More

Very prompt desk service with my appointment. The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues i The Rep was extremely helpful in answering all my questions. After my module updates some changes were noted. They immediately reacted to my issues in the most helpful and curious manner and reset all displays to my preferences. One of the best service experience ever! More

Every time I get service done here, I always leave with a smile on my face. smile on my face. More