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Mazda Roseville - Service Center

Roseville, CA

4.5
47 Reviews
Call Service Center (916) 520-9900

47 Reviews of Mazda Roseville - Service Center

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November 10, 2024

i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mccay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 10, 2024

Brought in for an oil change, and told them I would wait for my car. Waited almost 3 hours. They didn’t even let me know it was ready, I happened to walk past and saw my car there with other cars all lined More

by dtblaylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Nov 11, 2024 -

Mazda Roseville responded

Dawnell, Thank you for sharing your experience with us. We apologize that your recent visit did not meet the level of service you expected. Our service manager has reached out to you directly to offer a follow-up service and ensure a more positive experience moving forward. Providing exceptional service is our priority, and we appreciate your feedback as it helps us improve. We look forward to the opportunity to serve you again and demonstrate our commitment to quality care. Bobby Shields, our service manger can be reached directly at your convenience at 916-755-5630

November 09, 2024

The team was efficient and pleasant. Indin’t have many miles on my car so I have lityle to say. More

by chalelightner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad your visit with us was seamless and enjoyable. We look forward to a long-lasting relationship!

November 09, 2024

Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 08, 2024

Great Job. Always friendly and professional.. I appreciate good service when it comes to my car. More

by cynthiamarsico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Mazda Roseville responded

Cynthia, Thank you so much for the kind words! We are so glad you had a wonderful experience with us. We look forward to continuing to serve you for many years to come!

November 06, 2024

Quick, easy, friendly, thorough, efficient and kept me aware of progress on vehicle. Did everything requested in a timely manner. Thank you. More

by riverkids2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Mazda Roseville responded

Thank you for the kind words! We are so glad your service visit was seamless and efficient. We look forward to the next time we can assist you!

November 03, 2024

Expectaions set 0 expectations met. I had my vehicle back when promised, a full inspection, serviced and running smoothly. My service agent was courteous and thorough. You cant ask for More

by alisha.duck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Burnett
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Nov 04, 2024 -

Mazda Roseville responded

Alisha, Thank you for the amazing review! We are so glad we could ensure that your service visit was seamless and helpful. Thank you for choosing us and we look forward to the next time we can assist you!

November 01, 2024

The service manager is the reason the dealership has my business. His name is Bobby . The guy is a rockstar. You should make him the new GM. More

by Jackfolsom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Mazda Roseville responded

Jack, Thank you so much for your kind words! Bobby really is amazing and we're so fortunate to have him on our team! We appreciate your business and look forward to the next time we can assist you!

November 01, 2024

The were friendly, informative and considerate. Frustrated w car trouble and they were kind and listened. More

by starrjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Mazda Roseville responded

Thank you for the kind words! We are so glad we could be here to assist you with your car troubles and we look forward to continuing to help you again in the future!

November 01, 2024

I LOVED EVERYTHING ABOUT THIS SERVICE VISIT! MY SERVICE WRITER, SCOTT BURNETT WAS VERY THOROUGH. HE KEPT ME IN THE LOOP THE ENTIRE VISIT FROM START TO FINISH. THE TECHNICIAN, ERIC, EVEN SENT More

by kheath3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SCOTT BURNETT
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Nov 04, 2024 -

Mazda Roseville responded

Thank you for the amazing review! We’re so thrilled to hear that you had an exceptional service visit. Scott Burnett will be delighted to know how much you appreciated his thorough communication and dedication. It’s fantastic that Eric’s video update added to your positive experience, giving you insight into the work being done. We love hearing that Scott is now your go-to service advisor! Thank you for choosing us, and we look forward to serving you again!

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