Maxon Buick GMC

Air Bag I wasnt very happy that under both front seats the air bag connection had to be soddered. Sharon and Yanna were both very professional when dropping o I wasnt very happy that under both front seats the air bag connection had to be soddered. Sharon and Yanna were both very professional when dropping off and picking g up my car. More

Service - Speed and Accuracy Yana is the go to person in service. She is always greets you with a smile and friendly attitude. I will only deal with Yana because I know she gets Yana is the go to person in service. She is always greets you with a smile and friendly attitude. I will only deal with Yana because I know she gets the job done and works 110% to make you happy. Today I stopped in with a problem and no appointment, she took the car in, kept me updated on the wait and progress. Another very pleased visit to Service because of Yana. Tom is an all star too! More

Unorganized I scheduled the appointment to have 3 things done, when I arrived I was advised they could not do 2 of the 3. Which meant I had to find a place that d I scheduled the appointment to have 3 things done, when I arrived I was advised they could not do 2 of the 3. Which meant I had to find a place that did and schedule another day to take care of it. They should of said that in my initial call. It then took over 2 hours for a oil change More

Bad customer service Took my car for service 3 times already and they haven’t e able to fix my problems supposedly the car was already checked and it’s a lie broken parts Took my car for service 3 times already and they haven’t e able to fix my problems supposedly the car was already checked and it’s a lie broken parts in it More

Good Experience #2 This was our second lease at this location. We asked for Nick Russo by name as we had a good experience 3 years ago. Nick understood our needs and w This was our second lease at this location. We asked for Nick Russo by name as we had a good experience 3 years ago. Nick understood our needs and worked to find a car that matched. So a 2nd good experience. More

Professional, Competent, and Helpful Gee was amazing in helping me secure a car that fits all of my needs; price, performance, looks, and quality. He was fast and didn’t waste my time wit Gee was amazing in helping me secure a car that fits all of my needs; price, performance, looks, and quality. He was fast and didn’t waste my time with typical car dealership fanfare. A+ experience from start to finish. More

TERRIBLE SERVICE My vehicle is making noise in the rear, they claimed they didn't hear the noise. Service tech said I should take the stuff out of my trunk he said tha My vehicle is making noise in the rear, they claimed they didn't hear the noise. Service tech said I should take the stuff out of my trunk he said that's why I had the noise. Then they told me to bring it back they had to order the part. I took it back on Wednesday didn't receive my vehicle until that Monday. (I had a loaner car) But when the part came they needed to order more parts because all of the parts wasn't ordered. Finally Monday I got my vehicle back I called and spoke with the service rep. YANA K. she told me it was the stuff in my trunk and I should watch what stuff I put in my trunk. NOW the only stuff I had in my trunk were cleaning supplies and rags for the truck. I also don't appreciate them removing my stuff out of the trunk and putting it in a garbage bag like it was GARBAGE. The TECH (Osvaldo Mendez) AND THE SERVICE REP (Yana K) ARE JOKES. Both of their recommendation for what a customer should do is very STUPID to me and it makes no sense. WHY WOULD YOU GET A VEHICLE THAT YOU CAN'T EVEN TRAVEL WITH CLEANING SUPPLIES IN THE TRUNK because its going to start making noise. MY VEHICLE IS STILL MAKING THAT NOISE AND BACK IN FOR SERVICE NOW. I JUST WANT MY VEHICLE FIX SO THAT I WON'T GO BACK THERE AGAIN EVEN FOR SERVICE OR SALES. THANKS TO THE SERVICE DEPT. I BEEN GETTING ALL OF MY PAST VEHICLES FROM HERE BEFORE IT EVEN BECAME MAXON GMC, I BEEN A LOYAL CUSTOMER THERE AND I EVEN RECOMMENDED MY FAMILY AND FRIENDS THERE. NOT NO MORE. More

Good experience I had a good experience and learned a lesson on going to a cheaper mechanic doesn't always pay I've had my 07 Yukon Denali for 11yrs I had a good experience and learned a lesson on going to a cheaper mechanic doesn't always pay I've had my 07 Yukon Denali for 11yrs More

Crooks Brung there for one thing and they lied and said i needed something else that i didnt need my advisor was real nasty and disrespectful Brung there for one thing and they lied and said i needed something else that i didnt need my advisor was real nasty and disrespectful More

What's the point of making an appointment? I saw the "New Management" sign, so I decided to give them another shot after not having had the best experiences in the past. Anyway, an oil change s I saw the "New Management" sign, so I decided to give them another shot after not having had the best experiences in the past. Anyway, an oil change shouldn't take two hours. I scheduled an appointment a week in advance, so I anticipated having a shorter visit. No one came out and kept me posted on what was going on and when they were finally done they didn't review what was done. Other dealerships would have reviewed in detail not only what was done but what to look forward to being done soon, etc. More