Maus Nissan of Brooksville

Service has always been easy and smooth. Sales on the other hand was a nightmare… one of the worst most unprofessional experiences Iv been involved with! Sales on the other hand was a nightmare… one of the worst most unprofessional experiences Iv been involved with! More

My car is never fixed for the reason I brought my car in for. Sad for. Sad More

The dealership is very clean. Everyone is super friendly and Sarena kept me updated on my car. Everyone is super friendly and Sarena kept me updated on my car. More

Staff are very professional, courteous, knowledgeable and friendly. Service on my vehicle was done quickly and accurately! friendly. Service on my vehicle was done quickly and accurately! More

Everyone was amazing and I'm so happy to keep coming back with my Nissan this place is great everyone should come here to get a car or get there car worked on. Thank you to whole staff at Nissan and making m with my Nissan this place is great everyone should come here to get a car or get there car worked on. Thank you to whole staff at Nissan and making me feel like I'm part of a family there. More

Amazing service, Employees guided me through the whole service steps; everyone was very helpful and friendly. service steps; everyone was very helpful and friendly. More

On the safety inspection done, the first item was the horn which was said to be in good working order. My horn has not worked for years so I did not trust any other evaluation. I assume the recall issue horn which was said to be in good working order. My horn has not worked for years so I did not trust any other evaluation. I assume the recall issue was fixed. More

My main complaint is regarding poor communication. I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue I dropped off my truck on Sunday night for a Monday morning appointment to get AC checked for leaks as the air was not cooling down. This same issue happened last year. On Monday, I called at 3:30 for an update as I had not heard anything. I was told that my service advisor had left for the day. A different advisor checked the status and said the leak was verified and the part was ordered. I was alsi told that they need to keep the truck and would provide a loaner. I had only an hour left in the day to get to the dealership to get the loaner. I would not have made it had I not called. I called around noon on Tuesday to find out they were waiting for me to reply to the additional 14 recommended maintenance items. I declined all and was told that the warranty work should be completed by end of day. I heard nothing. I called on Wednesday morning and my advisor was once again not available. I was told by a different advisor that the part was on order and should be in later that day. I thought it had been delivered and being installed on Tuesday. The work was finally completed on Thursday. I appreciate the loaner, but I needed my truck and had no idea it would be 4 days to complete the work. Communication is everything when it comes to customer satisfaction. I never had a problem when my service advisor was Katrina for the past 8 years. More

service department very good and Sabrina was excellent. Will diffidently bring both my vehicles back Will diffidently bring both my vehicles back More