Matthews Nissan of Clay

HIGHLY DIISAPPOINTED I purchased the vehicle from Matthew Nissan in Clay and within two weeks of purchase (a cash purchase) I returned to the dealership after discovering a significant issue with the Matthew Nissan in Clay and within two weeks of purchase (a cash purchase) I returned to the dealership after discovering a significant issue with the suspension system. The vehicle was found to have a faulty strut — a condition that directly impacts safety, steering stability, and overall drivability. Given how quickly this issue presented itself, it is reasonable to conclude that the strut problem existed prior to the sale. This is not a matter of normal wear and tear occurring after purchase, especially within such a short timeframe. I purchased this vehicle in good faith, relying on the expectation that it was safe and mechanically sound at the time of delivery. A suspension defect of this nature should have been identified and disclosed before the vehicle was sold. I should not be responsible for the cost of repairing a pre-existing safety issue. I met with Greg the service manager after given the run around by the service rep who was never available and never returned our phone calls. Greg stated that he would see what he could do regarding this issue. I was told by a different service rep that the manager would take 400.00 off of the labor which would result in paying 3200 for the repair. Charging thousands for a pre-existing issue is unacceptable and shows a serious lack of accountability and integrity. I am very disappointed at the outcome of this issue. Tami Martin-Davis More

I just purchased my fourth car from Matthews Nissan of Clay. Everyone from the sales, service, and finance departments are all top notch. Ask for Ivy in sales, she is excellent to work with! Clay. Everyone from the sales, service, and finance departments are all top notch. Ask for Ivy in sales, she is excellent to work with! More

Aaron was the salesman helping me and was excellent! He spent a lot of time going over all the details of the Altima I was buying. I will definitely be referring friends and family to go see him. Also He spent a lot of time going over all the details of the Altima I was buying. I will definitely be referring friends and family to go see him. Also, I need to mention Tony I saw him briefly my first visit but he greeted me by name and congratulated me on my purchase the next day. Just a simple acknowledgement can mean the most. Thank you Aaron and Tony for all your help. More

Worked with Ivy Colon - great experience & Mike Pannozzo was great as well Happy with my vehicle was great as well Happy with my vehicle More

IVY COLON absolutely the best. ..ready with facts and knowledge makes it a pleasure to work with ..ready with facts and knowledge makes it a pleasure to work with More

Estoy muy feliz una ves más por la oportunidad de tener mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y rec mi nuevo carro gracias a la ayuda de mi vendedora estrella ivis que hace que este proceso sea muy fácil que esta hay para explicarte cada paso y recomendando siempre lo mejor estoy super feliz siempre Nissan 🥰muchas gracias ivis More

Ivy Colon is a phenomenal saleswoman with a passion for customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months befor customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months before my lease was up and she guided me through the process. I was able to stay within budget, although prices have gone up and get the most bang for my buck. All the features. Thank you!! More