Matthews Kia of Schenectady - Service Center

Thank you Kenny for helping this out-of-towner! A shout out to Kenny Morrison and the Fuccillo Kia team. While driving up from NC to visit my mother road debris damaged my air conditioner condenser. A shout out to Kenny Morrison and the Fuccillo Kia team. While driving up from NC to visit my mother road debris damaged my air conditioner condenser. I had my sister call ahead to schedule an appointment upon my arrival in NY. The problem was promptly diagnosed and the part number provided for my NC dealership since I had to return home the next day. Wish I could have stayed to get it fixed in NY because the labor rate at Fuccillo was $24 less per hour than my NC dealership. All the best to the Fuccillo folks. Good people. More

Fast service I dropped my car off Sunday using the drop box.. the reason I brought it in was, when I would go to start it at times it wouldn't start and I would wi I dropped my car off Sunday using the drop box.. the reason I brought it in was, when I would go to start it at times it wouldn't start and I would wiggle the shifter, and sometimes start right up. This was happening more frequent, so it was time to bring it in. Kenny from your location called about 8:30 with a quote of almost 1000.00 saying it needed a new starter and the neutral safety switch. We said no, we would come and get it..he said I would have to pay $140.00 since it was looked at ok.. then he called back about 1/2 hour later, with a price of about $875.00, we said no again.. he called back a third time, at this time I had my husband talk to him, Kenny told my husband it didn't need a starter just the switch but it mat need a starter some day down the line, and gave a quote of about $340.00. We gave the go ahead to have it done. During these difficult times, I think it was horrible to say I needed a part that was NOT at all necessary.. this gives repair shops a bad name More

I went in for an Inspection and service on my sorento it was fast easy and convenient. CJ give me a detailed explanation on the service that was preformed on my vehicle. Thank you CJ for your great customer was fast easy and convenient. CJ give me a detailed explanation on the service that was preformed on my vehicle. Thank you CJ for your great customer service. More

I don't like being forced to write down an amount of numbers words for of you just surf ice it that I didn't have any problems numbers words for of you just surf ice it that I didn't have any problems More

The service was fast, and the quality of the service was excellent. The exemplary customer care ewes demonstrated by constant communication with updates. The cost was reasonable. excellent. The exemplary customer care ewes demonstrated by constant communication with updates. The cost was reasonable. More

it was grand he kept me up to date with my car also he told me why the engine light and how they will fix it.how long it would take he kept me up to date with my car also he told me why the engine light and how they will fix it.how long it would take More

Well done; efficient Well organized with good accommodation to Covid-19. Man at check-in was very affable and did a good job cleaning car after service. After six year Well organized with good accommodation to Covid-19. Man at check-in was very affable and did a good job cleaning car after service. After six years using Fuccillo service for two KIA Souls, I am very pleased with the service department. More

I love this dealership. Woody sold me my car two years ago! I recently moved to Maryland and I drive here to have my car serviced because I don’t trust anyone but you guys. Thank you! ago! I recently moved to Maryland and I drive here to have my car serviced because I don’t trust anyone but you guys. Thank you! More

The service department was speedy and very helpful. I needed a QUICK fix and I got one. Missing a cover on my consul for the manual shift override. Called the towing company who blamed the dealershi I needed a QUICK fix and I got one. Missing a cover on my consul for the manual shift override. Called the towing company who blamed the dealership service department. No one wants to claim ownership and I don't want to have to eat the cost. The Kia family has always treated me well - so this is a situation in progress. LOVE my KIA Crew!! More

I have bought several cars from Fuccillo and this was the first time that my first service was not free or car vacuum. Slightly disappointed. first time that my first service was not free or car vacuum. Slightly disappointed. More