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Matthews Kia of Schenectady - Service Center

Schenectady, NY

2.6
146 Reviews
Today: 8:00 AM - 6:00 PM Open Now
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146 Reviews of Matthews Kia of Schenectady - Service Center

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July 02, 2020

excellent service always. always best of service with any car that i have brought in the other car was from Lia Kia which i bought in 2006 and you always kept it running so t More

by AHARDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can not remember names.
Jul 08, 2020 -

Matthews Kia of Schenectady responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Kia of Schenectady was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Ed Dupuis, edd@fuccillo.com

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July 01, 2020

My car went in at the appointed time and it took exactly how long the service agent said it would. I was pleased with the service department. It was easy to make an appointment. More

by POLLY ORTIZ
Recommend Dealer
Yes
Employees Worked With
Kenneth Morrison.
Jul 01, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Ed Dupuis, edd@fuccillo.com

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June 27, 2020

Very accommodating & helpful :) I came in to see if I could get an oil change and other services, as recommended. They were very helpful and got me right in, explained what needed to More

by SHASKO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept. only, Tiffany Collins
Jun 30, 2020 -

Matthews Kia of Schenectady responded

We cannot thank you enough for your wonderful review of Fuccillo Kia of Schenectady and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Kenny in service makes Fuccillo! He was very helpful. He was great at calling us and returning phone calls. Thanks so much for making a frustrating car issue turn out to be a great ending. Would definitely More

by DKJHMENDEZ
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 30, 2020 -

Matthews Kia of Schenectady responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Very well managed. People were knowledgeable, friendly, courteous and competent. They are up to date with their computer skills. Making appointments for service are easy and done well More

by tkomalley13
Recommend Dealer
Yes
Employees Worked With
Edward Dupuis
Jun 30, 2020 -

Matthews Kia of Schenectady responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Ed Dupuis, edd@fuccillo.com

June 27, 2020

Great customer service every single time I go in to the dealership I’m not I’m pleased with the service as usual wonderful people thank you More

by SEANKUM61
Recommend Dealer
Yes
Employees Worked With
Ken Morrison, Andrew Porter
Jun 30, 2020 -

Matthews Kia of Schenectady responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ed Dupuis, edd@fuccillo.com

June 22, 2020

excellent customer service excellent customer service, clean enviroment and all COVID guidlines adhered to. Prompt and courteous service upon check in for service. This deale More

by ARTSTONEDAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
Jun 24, 2020 -

Matthews Kia of Schenectady responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ed Dupuis, edd@fuccillo.com

June 20, 2020

Called spur of moment for an oil change. Told me to come right down. They fit me in. I was in and out under 40 Minutes. More

by BONNIEAL22
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 22, 2020 -

Matthews Kia of Schenectady responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fuccillo Kia of Schenectady, we value our customers and we look forward to seeing you on your next visit. Sincerely, Ed Dupuis, edd@fuccillo.com

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June 12, 2020

Replacement Parts AFter paying for and ordering replacement parts, scheduling the visit all went well. CJ was very attentive and helpful. I was glad I could pay for par More

by DULCIMERKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Fonda (CJ) I think
Jun 15, 2020 -

Matthews Kia of Schenectady responded

Thank you for the awesome feedback! You're right, CJ is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Ed Dupuis, edd@fuccillo.com

June 11, 2020

Ken Morrison greeted me, he was friendly and knowledgeable and the vehicle was sanitized, which included the outside door handle, so it was delivered in better condition than when I came in. Tha More

by TJBREITENBACH
Recommend Dealer
Yes
Employees Worked With
Ken Morrison
Jun 12, 2020 -

Matthews Kia of Schenectady responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Ed Dupuis, edd@fuccillo.com

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