Matthews Kia of Schenectady - Service Center

2023 vehicle in for issues. Going on second week, no vehicle to use. Matthew's has no record of me bringing in shortly after purchasing brand new vehicle from Fuccillo for the s Going on second week, no vehicle to use. Matthew's has no record of me bringing in shortly after purchasing brand new vehicle from Fuccillo for the same issues.They don't help at all. You are told to call Hertz. Then all you can do is hope you get reimbursed. When I try to explain, they cut me off. I don't now if because I m a woman, I feel talked down too. When I brought it in I didn't get a chance to completely explain and they are saying if it's this problem it won't be covered by warranty. I felt Fuccillo was much better, that's why I bought a second vehicle from Fuccillo. Now I am left with no customer service. More

Hands down the worst experience I've ever had at a dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closes dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closest dealership. I spoke with them and scheduled and appt for Fri at 8:15am. After not hearing from them all day, I called late in the afternoon to be told by Ken that they had driven it but couldn't recreate the problem. (I had left explicit instructions on how to easily recreate, which they were able to do after following them.) Ken said the master tech could not look at it until Monday, but assured me if I left it over the weekend (inconvenient) he would be sure to get to it. Monday came and went with no call back. I called on Tuesday to be told the master tech had 30+ cars to work on and it might be better to take it to Destination Kia in Albany if I needed it serviced. When I reminded him that he promised me about leaving it over the weekend, etc we again promised that a master tech would look at it. I also asked if they had even popped the hood to see if it was the clamp that my hometown dealership had tightened to correct it the first time. They had not. Called on Wednesday afternoon (after always being promised that Ken would be calling me with a status but never getting a call) to be told the master tech didn't arrive until 1pm, etc, etc. More excuses. But they had run diagnostics and not found anything (I know - my dealership did the same) and contacted Kia and had no outstanding issues that they were aware of. Called Thursday at 3:30pm to be promised the master tech would drive it and look at the clamp and Ken would call me back within the hour. Crickets. I called from 4:30-5pm, either going to silence (no hold music or any indicators to know whether you are in queue or just being ignored forever) or getting a message saying that extension isn't picking up. Finally got upset enough after calling back numerous times to ask the operator to transfer me to the sales manager on duty. He listened to my problem, promised to walk back to service and find out what was going on and call me back within 10 minutes. Finally some customer service! Well, Ken called me back within 10 minutes (and so did the sales guy to make sure someone had called me back) to say they had adjusted the clamp and it made no difference. And it will be weeks before they can do any type of deep diagnosis on it, so again suggested taking it to another dealership. I was done and agreed I'd just come and pick it up. A week completely lost! The icing on the cake was the explanation on the invoice / paperwork I received. "FOUND NO CODES. RAN ENGINE. ROADTESTED. FOUND PERFORMANCE TO BE NORMAL. NO UNUSUAL NOISES FROM THE ENGINE COMPARTMENT. VEHICLE IS OPERATING AS DESIGNED AT THIS TIME." After Ken admitted they were still hearing the noise. More lies. Can't wait to get the survey from Kia! More

Been going to this location for years And got my car new here and then get the run around by the service professionals about damage there was nonexistent just so they can deny my claim was forced to repair here and then get the run around by the service professionals about damage there was nonexistent just so they can deny my claim was forced to repair the car at another dealership even though the car was under warranty due to our crack in the front bumper I have nothing to do with the actual part. I would never suggest that anybody go to the dealership as they were rude and unprofessional and thought it was funny to make fun of me and tell me that things could pass when clearly they would fail inspection. I was given a run around for over two months trying to get a covered under warranty and continually lied to about some guy who was going to come look at the car from a market warranty office.I would suggest you go to a different dealership I have never seen a dealership with a bunch of people who wasted your time and so rude. More

I was there for a recall notice, and ended up purchasing a new car,with a great deal on my trade-in a new car,with a great deal on my trade-in More

Andrew Porter is extremely helpful and will find you exactly what you need!! Highly recommend. exactly what you need!! Highly recommend. More

It took them 2 months to replace the engine. When we got the car back and drove it felt like it was sliding on ice. We took it back to the dealer and was told that it was the right shock. When I went to hav the car back and drove it felt like it was sliding on ice. We took it back to the dealer and was told that it was the right shock. When I went to have it replace at another garage they had informed me that the engine bolts were loose and that what was causing to feel like it was on ice. When I called Fuccillo Kia about it, there response was "Sorry'. More

I had an oil change & tire rotation on 5/6WORST service I had an oil change & tire rotation on 5/6 WORST service visit in my life! 10:30 appointment, took my vehicle @ 11:15. After completion, vehicle sa I had an oil change & tire rotation on 5/6 WORST service visit in my life! 10:30 appointment, took my vehicle @ 11:15. After completion, vehicle sat outside for at least a half hour before someone came to get me. Tire rotation never took place, but was charged for it! I was reimbursed. Service desk ciaos, one person. Service manager unavailable, "will call you". He's been "in a meeting" since last Thursday! Still have not heard from him! General manager also "in a meeting" Bunch of BS!!! More

The dealership and salesman woody were excellent. Woody really knew what he was doing. I walked in for an oil changed and drove out in a new car. really knew what he was doing. I walked in for an oil changed and drove out in a new car. More

The service team at Fucillo Kia in Schenectady is terrible. Don’t accuse customers of going to someplace else to get their car serviced, when YOU put the wrong parts on to begin with. Don’t tell your terrible. Don’t accuse customers of going to someplace else to get their car serviced, when YOU put the wrong parts on to begin with. Don’t tell your customers there’s nothing wrong with their car when they bring it in, when there actually IS. Our vehicle was at your shop for THREE MONTHS, while we still had to PAY our monthly payments and you still didn’t even fix the car correctly. Do you make it a habit of accusing customers of things? How about accusing your own service techs? More