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Matthews Kia of Schenectady - Service Center
Schenectady, NY
146 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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146 Reviews of Matthews Kia of Schenectady - Service Center
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June 11, 2019
Top Notch Service Center. I came in to have a recall taken care of. I was very early but the service team never hesitated they got me right in, took care of business and had me I came in to have a recall taken care of. I was very early but the service team never hesitated they got me right in, took care of business and had me on my way within the hour. More
by JUSTVIC9
Verified CustomerEmployees Worked With
Service Department
June 08, 2019
Getting oil change Oil change service done satisfactorily and had air and cabin filter replaced per recommendation as well as me referring to my own personal maintenance Oil change service done satisfactorily and had air and cabin filter replaced per recommendation as well as me referring to my own personal maintenance manual. More
by BNEDDO1
Employees Worked With
Kenneth Morrison Service Advisor
June 02, 2019
Awesome service apt was very quick and rep was very clear and specific about services performed and what they found! All personnel was very friendly and helpful! apt was very quick and rep was very clear and specific about services performed and what they found! All personnel was very friendly and helpful! More
by JOSEPHBRUNO63
Employees Worked With
Krystin Strand
May 29, 2019
Sunroof fixed I took 2017 Kia Sportage to get sunroof looked at. I ended up purchasing a 2020 Kia Sportage . Thanks Woody Your a good salesman and a great guy I took 2017 Kia Sportage to get sunroof looked at. I ended up purchasing a 2020 Kia Sportage . Thanks Woody Your a good salesman and a great guy More
by RODELL3364
Employees Worked With
Woody, Tiffany Collins
May 21, 2019
Great service - welcoming atmosphere I scheduled my appointment for a Saturday expecting to have a long wait. When I arrived, I was greeted by a very pleasant gentleman who described to m I scheduled my appointment for a Saturday expecting to have a long wait. When I arrived, I was greeted by a very pleasant gentleman who described to me what would be done during my service. He was friendly and informative. Everyone I met greeted me and I felt very comfortable waiting for my car there. Much quicker than I expected, by car was ready and the service manager explained my paperwork and walked me over to the payment area. Very happy with my service - thanks, Kia! More
by JDRUM727
Employees Worked With
Not sure of his name - believe it is Ken (I'm at work and his card is out in my car)
May 21, 2019
Car rental This place gave courtesy and great help repairing and help with a rental i would recommend the service dept was excellent again i thank everyone who h This place gave courtesy and great help repairing and help with a rental i would recommend the service dept was excellent again i thank everyone who helped me More
by Country gal
Employees Worked With
Cant remember his name but he was the gentleman behind the service dept
May 02, 2019
Friendly and knowledgeable Everyone was very friendly and made you feel comfortable from start to finish and explained everything in a simple but not condescending way. I was ev Everyone was very friendly and made you feel comfortable from start to finish and explained everything in a simple but not condescending way. I was even walked out to my care and had the door opened for me . Nice touch. I’m glad that the other KIA dealership put me on hold and passed me around from department to department when I tried to make an appointment with them. I’ll always take my car to these guys when needed. More
by Meghan7548
Employees Worked With
Bad with names but everyone was friendly and professional
April 27, 2019
GREATEST YOU GUYS AND GALS ARE THE GREATEST WE BOUGHT 4 CARS SO FAR EVERY ONE WAS VERY NICE THANKS AGAIN BILL AND LINDA HARRISON SEE NEXT TIME. YOU GUYS AND GALS ARE THE GREATEST WE BOUGHT 4 CARS SO FAR EVERY ONE WAS VERY NICE THANKS AGAIN BILL AND LINDA HARRISON SEE NEXT TIME. More
by BILL & LINDA
Employees Worked With
Tiffany Collins
April 25, 2019
Ken was the best!! Ken was absolutely amazing!!! He was so accommodating when I showed up with no appointment and frantic that my car was broken!! My car was done two Ken was absolutely amazing!!! He was so accommodating when I showed up with no appointment and frantic that my car was broken!! My car was done two days prior than I had been told and all was covered under my warranty! He then went above and beyond .... the day he called me to tell me it was ready my husband was unexpectedly in the hospital and he made sure he had my car delivered to my house within two hours of his phone call! I could not be any more pleased with the service I received! I have not taken my car there for service since I bought it but I sure do plan on it now because I am now aware of the sincere, kind, and amazing service!!! It was all Ken!!! I seriously didn’t have to do anything!!! I was going through a very difficult time and he made it sooo much easier!!! Look forward to seeing him again for my next service!!!! More
by Hilarygirl
Employees Worked With
Ken Morrison
April 13, 2019
A No Problem Appointment and Maintenance Service I had called for an appointment to bring my Sorento in for Inspection, Oil and Filter change, and wheel rotation. They said "no problem bring the car I had called for an appointment to bring my Sorento in for Inspection, Oil and Filter change, and wheel rotation. They said "no problem bring the car in anytime". When I got there I was a happy to see Ed the manager and Heath who sold me the vehicle, they came with me to the service area, made sure that I was getting what I wanted and when we were done, Ed had a loner car waiting for to take until my car was ready. They called me When the car was ready, and I drove up at my convenience to pickup my car. When I got there they went through what they did and they even gave my car a great wash in and out!! Thank You Fuccillo's , and Ed said "No Problem" More
by Brajol
Employees Worked With
Ed, Heath, Chris
