Matthews Kia of Schenectady - Service Center

Friendly and on time service They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done More

Slow service, bad communication I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. I I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. It was on the checklist I was given on the way out. I understand how busy the service department is but need better communication. More

Fast, friendly service. The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everythin The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everything (not very mechanical). Work is completed fast and efficiently. More

service visit service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealer service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealership as they have always been very attentive to customer. More

Service Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen More

Excellent Kenny was pleasant - hard worker! The entire staff at this dealership has been awesome! So much im jealous. I wanna work with such great people. Hap Kenny was pleasant - hard worker! The entire staff at this dealership has been awesome! So much im jealous. I wanna work with such great people. Happy evvironement More

Always great friendly service Everyone is alway very courteous and I never have to wait in line. The bathrooms are the cleanest of any dealership or service station I have ever vis Everyone is alway very courteous and I never have to wait in line. The bathrooms are the cleanest of any dealership or service station I have ever visited. I’ve been a happy customer for years and no plans of going anywhere else. Thanks! More

Recall Performed recall inspection quickly. Also performed software upgrade. Lounge area well stocked for your comfort while you wait. Always friendly servi Performed recall inspection quickly. Also performed software upgrade. Lounge area well stocked for your comfort while you wait. Always friendly service. Everyone was very friendly. More

Great service! Had an appointment for an inspection, nothing major, but had a family emergency I needed to get back to. They took my car right in and got me out in n Had an appointment for an inspection, nothing major, but had a family emergency I needed to get back to. They took my car right in and got me out in no time at all. I really appreciated their understanding and working so hard to get me out so quick! More

Prompt I brought it in for inspection in and out in 10 min, the people are friendly. There are always snacks and drinks available for free which is a nice co I brought it in for inspection in and out in 10 min, the people are friendly. There are always snacks and drinks available for free which is a nice complement More