Matthews Kia of Schenectady - Service Center

Our Kia went in for service a few weeks ago. Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to a Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to assist. Many thanks especially seeing how very busy you all were. More

I have a new telluride and have had about 7 recalls so far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after th far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after they order the part that they already knew you would need. This is a terribly time consuming process for all. They offer you to drop the car off, but so far, every time I have done that, I have dropped it off and they never looked at it that day, they wait till the following day. One time, I called and asked for a Saturday appt and they said they won’t do Saturdays because they are reserved for regular maintenance. My job is not flexible with taking random last minute days off, So I had my husband take a day off to drop my car off and bring me to work, when I called later that evening to pick it up, they said they were going to look at it on Saturday. I lost my mind. My husband lost a day of pay for them to not look at the car on Friday and wait till Saturday when they wouldn’t let me make a Saturday appt to begin with! This specific issue that we were dropping it off for took 3 separate visits to finally get diagnosed. It ended up being a warranty covered issue that required a part to come in and a day or 2 to complete it. We were headed out of town 2 weeks later, so I made the appointment to drop it off and leave it for 9 days while they fix it at their own convenience. They had weeks to get the part in and get it done. I made it very clear that I would need my car back on a specific day. The morning of, I called and said, I’m landing at 12pm and coming for the car, just confirming that it’s done. They said “the part just came in, we will have it ready in 2-3 days”. I said “I’ll be there when I land”. I showed up right from the airport and begged them to complete the job that they sat on for 9 days. They did it that day, but it took me showing up after traveling for 16hrs, unshowered, with unbrushed teeth and hair to convince them. Most recently I had an issue where my trim was falling off on the driver side rear piece and causing a shrieking sound when I opened and closed my window on the front driver door. I called them, they knew the trim was a recall but still made me bring it in to look at it. That visit took 4hrs and nothing was accomplished because the trim was on back order. I got the call months later when the trim came in and brought it in to be replaced. That took only an hour (finally a win for me). My appointment landed on a day following a 24hr work shift for me, so I went home immediately after and slept. I didn’t look at it all very closely. I am now seeing 4 identical gouges in my paint all along the trim pieces from being installed. At the service department again. This is the worst service department I’ve ever experienced in my 22 years of owning vehicles. I’m really not sure how they haven’t been shut down for a complete overhaul of management and training. They need a fresh start with better organization and management. The service managers are always polite in person, but they have a very relaxed attitude about getting things accomplished efficiently. Also, they NEVER have loaner cars available. So you are always without a car for multiple days when they need to fix an issue. How is this possible? More

Mr Hunt the manager at the service desk is awdome . Really is professioal but friendly. He makes rvery attempt to accommodate what ypur needs are He is great to talk with. Yhank you for having this Really is professioal but friendly. He makes rvery attempt to accommodate what ypur needs are He is great to talk with. Yhank you for having this rmployee at kia More

Christina was excellent on hospitality service helping me with my recall appointment very pleasant experience me with my recall appointment very pleasant experience More

They may be able to sell you a car, but they sure can't service it. I am done with Matthews Kia. BTW check the tab on service and see what I'm talking about. I own an EV and they have failed to update t service it. I am done with Matthews Kia. BTW check the tab on service and see what I'm talking about. I own an EV and they have failed to update the software (important) and items covered under warranty because frankly they don't know how to perform these tasks or, are lazy. A person I shared the waiting room was in for the 4th or 5th time (driving in from an hour away)...to repair a horn that wouldn't work (told they had the part) and then they didn't have it (after he sat waiting)...then were going to pull it off a new car. This is how their service is!?! Do yourself a favor and go somewhere else! More

Do not buy here! I bought a 2015 kia soul and 20,000 miles later it was recalled for the part. They replaced the part on 1/17/2020. On 1/18/2024 the catalatic convert I bought a 2015 kia soul and 20,000 miles later it was recalled for the part. They replaced the part on 1/17/2020. On 1/18/2024 the catalatic converter went again. I called the dealer and of course they say the part is out of warranty. The new converter should be warrantied. I only put 39,000 miles on it and they continue to say theres nothing they can do. Well this is going to cost me over 1,000 dollars to fix. I shouldnt be the responsible party. Disgusted to say the least! More