Matthews Kia of Schenectady

OVERALL SUPERB SALES EXPERIENCE WE KNEW WHAT WE WANTED AND STOPPED BY TO CHECK IT OUT. THE SALESMAN "WILLIAM S." WAS VERY COURTEOUS AND HELPFUL SO A FEW DAYS LATER CALLED HIM AND LE WE KNEW WHAT WE WANTED AND STOPPED BY TO CHECK IT OUT. THE SALESMAN "WILLIAM S." WAS VERY COURTEOUS AND HELPFUL SO A FEW DAYS LATER CALLED HIM AND LET HIM KNOW WHAT WE WANTED AND ALL THE PROCESS WENT VERY SMOOTHLY. PROBABLY THE BEST CAR BUYING/LEASING EXPERIENCE WE'VE HAD. THANK YOU VERY MUCH!! More

Engine Splash Shield My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Mo My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Morrison did his best to provide me with great service and a new splash shield. I appreciate his patience and kindness throughout my experience. More

Very Favorable This is my second vehicle purchased at Fuccillo Kia. Vani made the purchase go very smoothly. She was friendly and knowledgeable. Brett in Financing w This is my second vehicle purchased at Fuccillo Kia. Vani made the purchase go very smoothly. She was friendly and knowledgeable. Brett in Financing was very good and helpful. It was a good experience. More

Great sales experience I came in to the dealer knowing exactly what I wanted. The salesperson we met with, Christopher Hidley, was very courteous and professional. He looked I came in to the dealer knowing exactly what I wanted. The salesperson we met with, Christopher Hidley, was very courteous and professional. He looked at my list and found the car that had everything we wanted. I wasn’t sure we would be able to close the sale quickly enough to be able to make an appointment elsewhere, but was assured that it could be done. Chris stayed on top of it, keeping us updated on each step of the process. A very good experience! More

This is my third lease at Fuccillo Kia &Ed is very helpful! I have been purchasing and leasing vehicles with Ed Dupuis for over 15 years. He is friendly, professional and always helpful. Ed maintains a great I have been purchasing and leasing vehicles with Ed Dupuis for over 15 years. He is friendly, professional and always helpful. Ed maintains a great dealership at Fuccillo Kia to include the service department. The Staff goes out of their way to make sure you are happy with your vehicle selection and in the event there are any issues, they are fixed promptly. More

great got me approved and i have horrible credit my car was totaled in a accident Andrew was amazing! he was the best salesman i ever delt with!. got me approved and i have horrible credit my car was totaled in a accident Andrew was amazing! he was the best salesman i ever delt with!. More

2 times - oil change, inspection Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When asking for updates after roughly 90 minutes, there was a scramble to figure out why my vehicle wasn't completed or in for services yet. In both cases, no apology or explanation given. More

Friendly and on time service They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done More

Slow service, bad communication I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. I I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. It was on the checklist I was given on the way out. I understand how busy the service department is but need better communication. More

Fast, friendly service. The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everythin The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everything (not very mechanical). Work is completed fast and efficiently. More