Matthews Kia of Schenectady

I have a new telluride and have had about 7 recalls so far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after th far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after they order the part that they already knew you would need. This is a terribly time consuming process for all. They offer you to drop the car off, but so far, every time I have done that, I have dropped it off and they never looked at it that day, they wait till the following day. One time, I called and asked for a Saturday appt and they said they won’t do Saturdays because they are reserved for regular maintenance. My job is not flexible with taking random last minute days off, So I had my husband take a day off to drop my car off and bring me to work, when I called later that evening to pick it up, they said they were going to look at it on Saturday. I lost my mind. My husband lost a day of pay for them to not look at the car on Friday and wait till Saturday when they wouldn’t let me make a Saturday appt to begin with! This specific issue that we were dropping it off for took 3 separate visits to finally get diagnosed. It ended up being a warranty covered issue that required a part to come in and a day or 2 to complete it. We were headed out of town 2 weeks later, so I made the appointment to drop it off and leave it for 9 days while they fix it at their own convenience. They had weeks to get the part in and get it done. I made it very clear that I would need my car back on a specific day. The morning of, I called and said, I’m landing at 12pm and coming for the car, just confirming that it’s done. They said “the part just came in, we will have it ready in 2-3 days”. I said “I’ll be there when I land”. I showed up right from the airport and begged them to complete the job that they sat on for 9 days. They did it that day, but it took me showing up after traveling for 16hrs, unshowered, with unbrushed teeth and hair to convince them. Most recently I had an issue where my trim was falling off on the driver side rear piece and causing a shrieking sound when I opened and closed my window on the front driver door. I called them, they knew the trim was a recall but still made me bring it in to look at it. That visit took 4hrs and nothing was accomplished because the trim was on back order. I got the call months later when the trim came in and brought it in to be replaced. That took only an hour (finally a win for me). My appointment landed on a day following a 24hr work shift for me, so I went home immediately after and slept. I didn’t look at it all very closely. I am now seeing 4 identical gouges in my paint all along the trim pieces from being installed. At the service department again. This is the worst service department I’ve ever experienced in my 22 years of owning vehicles. I’m really not sure how they haven’t been shut down for a complete overhaul of management and training. They need a fresh start with better organization and management. The service managers are always polite in person, but they have a very relaxed attitude about getting things accomplished efficiently. Also, they NEVER have loaner cars available. So you are always without a car for multiple days when they need to fix an issue. How is this possible? More

good all around got me in the car been looking at for years i would tell anyone i know to go see them years i would tell anyone i know to go see them More

Great job about working out the pricing-wasn’t there all day and had the color i asked for without any problems. day and had the color i asked for without any problems. More

Cristian was fantastic. He was extremely nice and quite helpful. Overall I had a a positive experience. He was extremely nice and quite helpful. Overall I had a a positive experience. More

The experience was great! Easy process and excellent customer service. The staff was top notch and professional. Easy process and excellent customer service. The staff was top notch and professional. More

Courteous salesman who answered the questions about the vehicle that I purchased and the entire process went smoothly. vehicle that I purchased and the entire process went smoothly. More

In Apr 2024, I purchased a used 2022 in Mazda CX9 for over $28,000 dollars. The first service interval since purchase came due and I had it serviced today. To the Amazement of the service crew at Valvoli over $28,000 dollars. The first service interval since purchase came due and I had it serviced today. To the Amazement of the service crew at Valvoline there was no air filter installed! They sold it without making sure the car was serviced properly. Driving 10 months and 5,000 miles without an air filter may have seriously impacted the longevity of the motor. This is unconscionable. Their recourse was to cover the cost of the air filter, which does not address other potential effects which may or may not occur. A few dollars doesn't cover that. BEWARE! More

I was greeted as I walked in the door and immediately someone was asking how they could help me. I was shown 3 cars that had options I was looking for. All of my questions were answered and after test dr someone was asking how they could help me. I was shown 3 cars that had options I was looking for. All of my questions were answered and after test driving I made my choice. The whole process was fairly quick with terms that fit what I asked for. Thank you for a great experience! More

Che took care of me every step of the way. From answering questions to respecting my process, and finally to locating the vehicle I wanted (not in local inventory), it was an overall fine exp From answering questions to respecting my process, and finally to locating the vehicle I wanted (not in local inventory), it was an overall fine experience. More