Matthews Kia of Schenectady

Salesman was professional understood what information I was focusing on and he delivered a 5 star presentation. Despite being very busy he balanced his customers extremely well, offering us beverages and i was focusing on and he delivered a 5 star presentation. Despite being very busy he balanced his customers extremely well, offering us beverages and information we could look at if he had to step away. During test drive all features and their operation was pointed out. Salesman represented Kia extremely well and he certainly was instrumental in closing the deal. We could not be more pleased with our new Kia and the service we received from our salesman. More

I was very impressed with how friendly the dealership was. I have purchased many vehicles and leased many vehicles, and it was the easiest process I’ve ever been through…. My sales person his name is sup was. I have purchased many vehicles and leased many vehicles, and it was the easiest process I’ve ever been through…. My sales person his name is supreme, went above, and beyond the call of duty for his job to make it such an amazing experience for me. Please take note that he is an asset to this dealership.!!!! More

They were super easy to deal with! In and out and straight to the point! In and out and straight to the point! More

Overall it was a very good experience and ended up near the price I wanted to be. The staff was very nice and easy to work with from Jake, to the price I wanted to be. The staff was very nice and easy to work with from Jake, to More

Our experience was awesome! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! Our 2025 Sorento is beautiful and this dealership made us feel like family. Many thanks to everyone there! More

I SPOKE TO THE OWNER HIMSELF WITH BRYAN, MENTIONING ABOUT THE HEADLAMPS AND THE FOG LAMPS BEING YELLOW. AS A BRAND NEW, YEAR 2025 MODEL COMPACT SUV, I CANNOT COMPREHEND IT DIDNT HAVE WHITE LEDs. I TRIED TO THE HEADLAMPS AND THE FOG LAMPS BEING YELLOW. AS A BRAND NEW, YEAR 2025 MODEL COMPACT SUV, I CANNOT COMPREHEND IT DIDNT HAVE WHITE LEDs. I TRIED TO ASK ABOUT IT IF THEY CAN CHANGE IT TO WHITE LEDs BEFORE WE PICK UP THE CAR. HE SAID HE WILL FIND OUT AND IF THEY CAN CHANGE IT BEFORE I PICK UP THE CAR LATER. IT DIDNT HAPPEN AND WAS ONLY TOLD THEY DONT HAVE THE PARTS YET AND WILL HAVE TO ORDER IT. UNTIL NOW, NO UPDATES YET... IM A BIT DISAPPOINTED WITH THOSE LIGHTS AS THEY ARE NOT AS BRIGHT AS THE WHITE LEDs AND REALLY NOTICED IT WHEN WE DROVE TO NY CITY. THE CAR IS BEAUTFIUL BUT THE HEADLAMPS AND FOGLAMPS ARE DISAPPOINTING, IT MAKES IT LOOK CHEAP!@ More

Our Kia went in for service a few weeks ago. Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to a Mike and his team were very helpful, efficient and professional. I'd also like to mention people answering and directing phone calls were quick to assist. Many thanks especially seeing how very busy you all were. More

They got me the exact vehicle I was looking at and at a payment that fit my budget payment that fit my budget More

My experience with Matthew Kia of Schenectady was very good they explained everything I needed to know to me and helped me walk out of there with the keys to my new truck my baby girl was so excited very good they explained everything I needed to know to me and helped me walk out of there with the keys to my new truck my baby girl was so excited very pleased with the experience More

I have a new telluride and have had about 7 recalls so far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after th far. Every time there is a recall or an issue, they have you bring the car in, wait for hours to confirm the issue, and then send you home after they order the part that they already knew you would need. This is a terribly time consuming process for all. They offer you to drop the car off, but so far, every time I have done that, I have dropped it off and they never looked at it that day, they wait till the following day. One time, I called and asked for a Saturday appt and they said they won’t do Saturdays because they are reserved for regular maintenance. My job is not flexible with taking random last minute days off, So I had my husband take a day off to drop my car off and bring me to work, when I called later that evening to pick it up, they said they were going to look at it on Saturday. I lost my mind. My husband lost a day of pay for them to not look at the car on Friday and wait till Saturday when they wouldn’t let me make a Saturday appt to begin with! This specific issue that we were dropping it off for took 3 separate visits to finally get diagnosed. It ended up being a warranty covered issue that required a part to come in and a day or 2 to complete it. We were headed out of town 2 weeks later, so I made the appointment to drop it off and leave it for 9 days while they fix it at their own convenience. They had weeks to get the part in and get it done. I made it very clear that I would need my car back on a specific day. The morning of, I called and said, I’m landing at 12pm and coming for the car, just confirming that it’s done. They said “the part just came in, we will have it ready in 2-3 days”. I said “I’ll be there when I land”. I showed up right from the airport and begged them to complete the job that they sat on for 9 days. They did it that day, but it took me showing up after traveling for 16hrs, unshowered, with unbrushed teeth and hair to convince them. Most recently I had an issue where my trim was falling off on the driver side rear piece and causing a shrieking sound when I opened and closed my window on the front driver door. I called them, they knew the trim was a recall but still made me bring it in to look at it. That visit took 4hrs and nothing was accomplished because the trim was on back order. I got the call months later when the trim came in and brought it in to be replaced. That took only an hour (finally a win for me). My appointment landed on a day following a 24hr work shift for me, so I went home immediately after and slept. I didn’t look at it all very closely. I am now seeing 4 identical gouges in my paint all along the trim pieces from being installed. At the service department again. This is the worst service department I’ve ever experienced in my 22 years of owning vehicles. I’m really not sure how they haven’t been shut down for a complete overhaul of management and training. They need a fresh start with better organization and management. The service managers are always polite in person, but they have a very relaxed attitude about getting things accomplished efficiently. Also, they NEVER have loaner cars available. So you are always without a car for multiple days when they need to fix an issue. How is this possible? More