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Matthews Kia of Schenectady
Schenectady, NY
974 Reviews
At Matthews Kia of Schenectady, we have a great selection of New & Used Kias to give you the absolute best variety in Schenectady, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews!
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-up over MSRP, hidden charges OR market rate adjustment fees.
Save money and join our exclusive loyalty program Matthews RewardsPlus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE!
You and your safety are a top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always reading and willing to help! Plus, we'll buy your car-even if you don't buy from us!
Discover Matthews and how Matthews means more. Every Day. Every Way.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 974 reviews
November 12, 2025
The service department is an absolute nightmare. They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me "it's a transmission issue and will be covered under warranty we just have to get the manufacturers approval". That was over 7 weeks ago. Still no progress. Still without a vehicle. I have to call weekly at this point for an update because God forbid they call me. The only thing they tell me is to "call back in one week and we'll have an update". Except they never do have an update. Every week it's the same story - "I have no update, call back in one week". I've asked for a rental several times and they said they'd get me one and they'd call me right back but they never do. At this point - I'm considering getting a lawyer and going for the lemon law AND reporting them to the BBB. Additionally, I've asked multiple times to speak to someone in upper management but even that they can't do. They should be ashamed. More
by MAYOTTE_620
Employees Worked With
October 19, 2025
Another disappointing interaction with the service department. A year after I purchased my 2023 sorrento hybrid I needed to replace the infotainment system because it wasn’t working properly. Now 1 department. A year after I purchased my 2023 sorrento hybrid I needed to replace the infotainment system because it wasn’t working properly. Now 1 1/2 years later I’m having another issue with with the replacement and they want to charge me $175 for diagnosing it in case there is something that would void the warranty such as “critters” chewing the wires(it’s still working so I don’t think there are any chewed wires). There is obviously something wrong that I have had 2 systems that have stopped working correctly but I shouldn’t need to pay for it to be diagnosed when the car is only 2 years old. In addition to this I am questioning the Matthews reward program. I’m supposed to be getting 50% off oil changes and the discount this time was the same as when I was in 6 months ago and the cost of the oil change was more this time. Also, I needed to go back in to ask if the maintenance reminder should still be coming up because they “forgot to reset it”. This wasn’t as bad as when they didn’t tighten the oil plug on my 1st oil change and all the oil came out 300 miles from home. This is my third Kia in the past 30 years and it hurts me that I’m seriously thinking of leaving Kia when I was actually thinking of buying a new one. More
by Dgalka23
Employees Worked With
Lucas Lapins
October 01, 2025
Friendly quick and efficient service was what I experienced at Matthews Kia. The rewards program is a great help for service needs. experienced at Matthews Kia. The rewards program is a great help for service needs. More
by rainfly2729
Verified CustomerEmployees Worked With
October 01, 2025
This dealership is a joke! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! More
by Robert Jewett
September 28, 2025
The atmosphere is nice, workers are friendly, knowledgeable and very helpful, my sales consultant Eljawon is very nice and understanding my situation which I appreciate very much! knowledgeable and very helpful, my sales consultant Eljawon is very nice and understanding my situation which I appreciate very much! More
by pisey91
Employees Worked With
Eljawon
September 26, 2025
Professional, friendly Personable, informative answered all my questions I would recommend Mathews KIA for service and expertise all my questions I would recommend Mathews KIA for service and expertise More
by kiltlessscot5e
September 22, 2025
They have been great from the moment we walked through the door. From buying my car to the maintenance that has been done. the door. From buying my car to the maintenance that has been done. More
by TANYA7576
Employees Worked With
