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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
427 Reviews

427 Reviews of Matthews Kia of Greece - Service Center

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January 31, 2025

Service was very accommodating when I scheduled my appointment and was extremely helpful with advice for making my tire purchase when they discovered it was time to buy. Everything was completed soone More

by joett2j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Matthews Kia of Greece responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 31, 2025

I appreciate the service department talking to me about the services I needed based on my mileage. I was however disappointed that my Matthews Rewards couldn’t be applied to the cost. More

by Donnaj2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Matthews Kia of Greece responded

Hi Donna- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 27, 2025

This dealership has always been there for me over the past almost 20 years. I have experienced the changing of employees and found them to be as caring and informed as I am accustomed to. My first Kia w More

by PAPPAJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for the 5 Star Review and your business!

January 27, 2025

Service was excellent. I never had a problem with Matthews’s service. They always are prompt & polite. More

by rdrosenbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 23, 2025

My car went in for a check engine light. Wishful thinking was an easy fix of oil change and engine flush. 12 miles later my light turned back on, brought my car back in. After 1 1/2 weeks I More

by JGalante05
Recommend Dealer
No
Employees Worked With
Ron Kyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent was the main person I dealt with but also talked to Ar
Mar 27, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

January 19, 2025

I was contented with everything promised and done at your service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. More

by Charles Kroeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi Charles, Thank you for your feedback. We're so glad to hear you had a great experience with our service department! We appreciate the great review and your business.

January 19, 2025

Great customer service, would highly recommend this dealership to all of my family and friends More

by practical38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

January 19, 2025

They were very friendly and knowledgeable. The service was quick and reasonable. I really like Matthews Kia. More

by salvage.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

January 19, 2025

I have gotten 5 vehicles from this dealership and they have taken care of me at every turn. Very happy More

by Goofnhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent kamanski
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Congratulations on your 5th vehicle! We appreciate your continued business and hope you enjoy the new ride!

January 19, 2025

Clean. Accessible. Quality service with plenty of help and vehicles to view in showroom area. More

by handymansteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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