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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
361 Reviews

361 Reviews of Matthews Kia of Greece - Service Center

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August 15, 2024

Scheduling service is very convenient. You can call or do it online. The service manager keeps you updated on the status of the repair or service. More

by mprinzi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Aug 16, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 14, 2024

Rich worked with me and got me exactly where I needed to be in the car I wanted. The process was smooth and I will definitely purchase there again. More

by LEXLOVEE38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich and Brian, Bradley Hooper
Aug 15, 2024 -

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with Rich! Thank you for your business and the great review!

August 13, 2024

There is only one dealership that we will ever go to anymore for any of our purchases. That will be Matthew's Auto. Our salesman Charlie is the best that we have ever had. Thank you so much Charlie Jame More

by ALJP Enterprises, Inc.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie James III
Aug 14, 2024 -

Matthews Kia of Greece responded

HI, We’re so glad to hear you had a great experience with Charlie James! Thank you for your business and the great review!

August 13, 2024

I have been very happy with the people that take care of my car. When it's time to get a new car it will be from Matthews Kia. More

by cmonnat48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Hooper
Aug 14, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business! We look forward to helping you with your future car purchase!

August 13, 2024

Professional, quality service, clean facility with a diverse workforce. All these factors matter. No foul language. Today the words ‘service’ hold little value since we don’t often see professional, qua More

by TRACYDWYERBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug in Service is great!, Pat Brown
Aug 14, 2024 -

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with Doug! Thank you for your business and the great review!

August 09, 2024

Service to my car was quick and fast Brent MacArthur was very helpful to me More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Aug 12, 2024 -

Matthews Kia of Greece responded

Hi Dale, We’re so glad to hear you had a great experience with Brent! Thank you for your business and the great review!

August 05, 2024

Fast and friendly service. I am greeted and remembered by Doug. He is very welcoming and professional. I am thanked for my business and happy to return. More

by tinaslaght
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug , Bradley Hooper
Aug 06, 2024 -

Matthews Kia of Greece responded

Hi, We're so glad to hear you had a great experience with Doug! We appreciate your business and look forward to helping you in the future!

August 03, 2024

Fast, courteous check in…took 2 service bookings to figure out why our cabin fan ran when car was turned off which was a normal function but no one in service knew if this functionality More

by ttgblues
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper, Christian Rambali
Aug 06, 2024 -

Matthews Kia of Greece responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Catelli or Service Manager Ron Kyle) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

July 30, 2024

We purchased two vehicles from them in the past few months. No issues at all. More

by darzy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Rambali
Jul 31, 2024 -

Matthews Kia of Greece responded

Hi darzy55, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new rides!

July 29, 2024

Immediate service attention. Timely work. Accurate assessment. Reasonable pricing. Great explanation of work done. I would go back for service. More

by VARDABASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jul 31, 2024 -

Matthews Kia of Greece responded

Hi VARDABASH, Thank you for the 5 Star Review and your business!

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