Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Matthews Kia of Greece - Service Center
Rochester, NY
427 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
427 Reviews of Matthews Kia of Greece - Service Center
Sort by
Verified Customer
August 18, 2023
Ive always been pleased with the service station at Kia. I have owned and leased quite a few! I always wait for my car and the building is very clean with coffee if youd like. I have owned and leased quite a few! I always wait for my car and the building is very clean with coffee if youd like. More
by SAND156
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
August 14, 2023
My truck was here for 14 weeks. I had horrible experiences with Kia Customer Service. I had to cancel 3 separate vacations. I was paying a payment on a car that I couldn’t drive. Th I had horrible experiences with Kia Customer Service. I had to cancel 3 separate vacations. I was paying a payment on a car that I couldn’t drive. This was a huge financial loss for me. Joe is service was great but everything else was absolutely terrible. I regret spending $65,000 for my vehicle there. I felt like even though I was considered a great customer, I was treated poorly at every level of Kia. More
by DebL14369
Employees Worked With
Joe Kruppenbacher
August 13, 2023
I brought my car in for a scheduled appointment at 8 am with 3 cars in front of me. They did not even look at my car until I called at 12:30. It was not ready until after 3pm. I just needed an oil change a with 3 cars in front of me. They did not even look at my car until I called at 12:30. It was not ready until after 3pm. I just needed an oil change and anti theft software update. More
by MARISALUMLEY
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
August 10, 2023
Always very pleased with the work they do. I do wish sales would have called me to say my part was in that I had to pay for before I could schedule the work. I didn't know the part was in ti I do wish sales would have called me to say my part was in that I had to pay for before I could schedule the work. I didn't know the part was in til I called, then I called service dept and then I scheduled the work. If I hadn't called sales dept, I think the part would have just sat there for a few more days. I needed this fix to be done!!! Next time, call me when the part comes in please. Thank you. More
by JOANFLAGG241
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
August 10, 2023
Had a great experience. Very easy going and professional atmosphere. I Would recommend to anyone Very easy going and professional atmosphere. I Would recommend to anyone More
by IIXADOREXYOU1003
