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Matthews Kia of Greece - Service Center
Rochester, NY
360 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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360 Reviews of Matthews Kia of Greece - Service Center
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October 27, 2024
Hard to get an appointment. Finally got appointment, they fixed the ignition...but then about a month later I realized I could STILL TAKE THE KEY OUT AND DRIVE THE CAR, haven't Finally got appointment, they fixed the ignition...but then about a month later I realized I could STILL TAKE THE KEY OUT AND DRIVE THE CAR, haven't had time to even call because school has started, but GOOD GRIEF More
by BEDEVOTED2JESUS
Verified CustomerEmployees Worked With
I don't remember
October 25, 2024
Service is pretty good no issues on the service and maintenance stuff couple things I feel like you can miss here and there but not horrible well not by another vehicle from the dealership though very maintenance stuff couple things I feel like you can miss here and there but not horrible well not by another vehicle from the dealership though very bad experience with the manager very unprofessional we had some trim work done from you guys and they messed it up three times and then we'll fix the scratches and things they did on my paint just want to buff it out won't pay for ceramic coating after you mess it up three times I think you should be able to repair the damages that were done Matthews Kia has lost my business buying vehicles from them maintenance wise will stay with the maintenance program More
by Kevinchambry
Employees Worked With
Other Employees :
His name was Ron don't know his last name store manager
October 20, 2024
The professionalism of your service writers and especially your service manager, Ron Kyle, was greatly appreciated. The facility is beautiful and clean and the waiting area was comfortable. especially your service manager, Ron Kyle, was greatly appreciated. The facility is beautiful and clean and the waiting area was comfortable. More
by jfmarino
Employees Worked With
Ron Kyle
October 10, 2024
Walked in expecting to have to wait weeks to have my car looked at and within a few minutes I had a loaner vehicle, and 3 days later had my car back. Super happy with the communication from this service dep looked at and within a few minutes I had a loaner vehicle, and 3 days later had my car back. Super happy with the communication from this service department and Ron Kyle is absolutely amazing! More
by JASMYN.JESSMER
Employees Worked With
Ron, Kyle
October 10, 2024
Tried calling them texting to schedule an appointment but no response at all so stopped on our way home from our trip. We were helped right away and with great attention. The warranty problem as well as disc no response at all so stopped on our way home from our trip. We were helped right away and with great attention. The warranty problem as well as discovered alignment problem were fixed immediately! Now THAT'S great service! More
by MLSpeer
Employees Worked With
Do not remember his name. Service Department
October 09, 2024
Dealership refilled my windshield washer fluid without me asking, great service. Was not happy about the increased charge for a oil change nevertheless. asking, great service. Was not happy about the increased charge for a oil change nevertheless. More
by kingswieldarrio
Employees Worked With
John
October 04, 2024
I was having a horrible time getting an appointment with another dealership to look at a warranty issue. I called and got in for an appointment in just two days. They serviced the vehicle and got it back another dealership to look at a warranty issue. I called and got in for an appointment in just two days. They serviced the vehicle and got it back to me the same day. Amazing. More
by Ncovert2
Employees Worked With
The service team
