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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
391 Reviews
Call Service Center (585) 720-8000

391 Reviews of Matthews Kia of Greece - Service Center

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January 19, 2025

I was contented with everything promised and done at your service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. More

by Charles Kroeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi Charles, Thank you for your feedback. We're so glad to hear you had a great experience with our service department! We appreciate the great review and your business.

January 19, 2025

I have gotten 5 vehicles from this dealership and they have taken care of me at every turn. Very happy More

by Goofnhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent kamanski
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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Congratulations on your 5th vehicle! We appreciate your continued business and hope you enjoy the new ride!

January 19, 2025

Clean. Accessible. Quality service with plenty of help and vehicles to view in showroom area. More

by handymansteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

January 18, 2025

Everyone is friendly and the service is top notch! I’ve never had to wait very long for service either More

by kathryn.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Matthews Kia of Greece responded

Hi Kathryn, We're so glad to hear you had a great experience with us! We appreciate your business.

January 18, 2025

i do not like having to write a specific number of words in a review More

by LEB1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for taking the time to rate your recent experience with us! We appreciate your feedback and business.

January 18, 2025

They have no sense of urgency and give offers for used vehicles 2000 dollars below CarMax. More

by Mcognata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent
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Jan 23, 2025 -

Matthews Kia of Greece responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

January 16, 2025

I like Matthews KIA of Greece, have gotten several cars from them. They give me very good, prompt service. More

by JCLEMENTS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 16, 2025

Friendly, kept me up to date and got me out in an appetite won’t of time. More

by nhuhttiw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Matthews Kia of Greece responded

Hi-Thank you for the 5 Star Review and your business!

January 11, 2025

My battery went on my Niro and Roadside Assistance towed it over to Matthews in Greece on Thursday. I had to pick it up on Friday and we had a snowstorm. I just got there at 5:40 because of the traffic. M More

by OLDYELO13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no one
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Jan 13, 2025 -

Matthews Kia of Greece responded

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business!

January 10, 2025

Rich McDowell and Brian Salamone were great helping with my purchase! I am really enjoying my K4. More

by jurmatb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Justiniano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Matthews Kia of Greece responded

Hi- We’re so glad to hear you had a great experience with Rich and Brian! Thank you for your business and the great review!

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