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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
405 Reviews
Call Service Center (585) 720-8000

405 Reviews of Matthews Kia of Greece - Service Center

Sort by
October 30, 2023

I had my vehicle in for diagnostic and communication was very rocky. I was not happy paying almost $200 for nothing. More

by Audra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Hooper
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

HI Aurda- We apologize for the lack of communication. We are actively looking into your visit in an effort to resolve matters.

October 30, 2023

Brent was very helpful and honest and answered all my questions and concerns. Brent was very polite and professional 👏 More

by sirvincealot41756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Oct 30, 2023 -

Matthews Kia of Greece responded

We're so glad to hear that you had a great experience with Brent! We truly appreciate your business and the great review!

October 27, 2023

The staff was kind, courteous and knowledgeable. They cut me up-to-date throughout the service of what was going on. It was an excellent experience. More

by MCATALFAMO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

Oct 30, 2023 -

MCATALFAMO3 responded

Thank you, all for your hard work every day. You made my experience an excellent one from the time I walked in the time I walked out. Everyone is kind courteous, very knowledgeable. It was a pleasure to have my car serviced here and look forward to many more. Have a great day.

October 27, 2023

Dealership was great easy process. My representative that I dealt with, his manager, and the financial department were all friend and easy to deal with was not to pushy on the deal. More

by kvflint
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Dan Allen
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

We're so glad to hear you had a no hassle, transparent experience with our Team! We truly appreciate your business and the great review!

October 26, 2023

Waited almost 4 months for parts and components for car to be fixed. Matthews did a late insurance adjustment that added additional time to repairs More

by Jkalamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent
Report | Print
Oct 30, 2023 -

Matthews Kia of Greece responded

We apologize for your recent experience. We are actively looking into your visit and someone will be reaching out in an effort to resolve matters.

October 22, 2023

Definitely appreciated that they were not overly pushy and communicated multiple times during the day - providing me ample time to make decisions More

by KTHOMAS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Oct 24, 2023 -

Matthews Kia of Greece responded

We're so glad you had a hassle-free experience with our Team! We truly appreciate your business and the perfect review!

October 21, 2023

Great team work very happy with the service very professional will keep going to them for service More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Oct 24, 2023 -

Matthews Kia of Greece responded

Thank you for your business and the great review!

October 20, 2023

-0 Treat bad & fool their customers, bad service they dont fix & discieve customers. Mrs. Cruz More

by Mrs. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent -0. All of them and Mathew Kia Greece Rochester, NY, Joe Kruppenbacher, Bradley Hooper
Report | Print
Oct 24, 2023 -

Matthews Kia of Greece responded

Hi Mrs.Cruz- We are actively looking into your visit with our Management Team and someone will be reaching out in an effort to resolve matters. Thank you for letting us know.

October 19, 2023

Great customer service. Helpful and polite crew. Clean and bright buildings. Comfy waiting area and seating. More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names in repair area
Report | Print
October 17, 2023

Hey Matt. I didn't hear from you and vision kia has a car available now so iam going with them thanks for what you could do ??? Bob Terra More

by rterra1180
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Matthews Kia of Greece responded

We'll get Matt in touch with you ASAP. We apologize for the delay.

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