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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
359 Reviews
Call Service Center (585) 720-8000

359 Reviews of Matthews Kia of Greece - Service Center

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November 13, 2024

Called service set up an appointment within a few days. They looked at my wife's carnival and assured her that the car was safe. Did not find anything wrong. Everyone was courteous and nice. More

by Joe@darkmatterscreamworks.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice dept.
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi Joe- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 12, 2024

They checked vehicle in, performed needed service and when vehicle was ready for me they came and notified me that vehicle was ready to go. Only thing their car wash was down. More

by k2kiceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent McAuther
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 10, 2024

i always enjoy going to this dealership. always very friendly and courteous. thank you for the service More

by BOBM1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brett
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi Bob-Thank you for the 5 Star Review and your business!

November 09, 2024

Able to get a appointment quickly Received Great customer service Clear communication on necessary repairs/ More

by bbippes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 09, 2024

They were willing to help me get back driving car wasn't going over 60 . Now everything is back how it's supposed to be. More

by ericmcginnis69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi Eric- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

November 06, 2024

Even though my mom had an appointment for an oil change and tire rotation (this appointment was set up for her the day she bought the car), she waited for almost 2 hours. She purchased a small maintenance More

by LYNN.STRZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Greco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 04, 2024

The people I engaged with were kind and respectful but I had issues after receiving the car. More

by KAELA.DIROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Salamone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
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November 02, 2024

Service was great. Exceeded my expectations. WOW!!! Washing the car was the kicker. Never had that happen at other dealers More

by dscline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service rep.
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

November 01, 2024

Service was excellent. He was very informative and friendly. He spoke very clear, I'm deaf. More

by wolves222002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 15, 2024 -

Matthews Kia of Greece responded

Hi-Thank you for the 5 Star Review and your business!

October 27, 2024

Hard to get an appointment. Finally got appointment, they fixed the ignition...but then about a month later I realized I could STILL TAKE THE KEY OUT AND DRIVE THE CAR, haven't More

by BEDEVOTED2JESUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
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