Matthews Kia of Greece - Service Center

Customer service was great, deLership is clean, and people were friendly and not to pushy. people were friendly and not to pushy. More

My apple car play hadn't been working for some time. It apparently needed an update that was supposed to take between 3-4 hours to complete. I didn't have time on my oil change appointment so reschedule It apparently needed an update that was supposed to take between 3-4 hours to complete. I didn't have time on my oil change appointment so rescheduled it for another day when I had a little more time. I called and spoke to Ashley the day before that appointment to see if I dropped off the car the day prior that they could start it as soon as they came in the next day. She said yes, that would work since they check the drop box when they get in for the day. My appointment was originally scheduled for 9am which I changed it to 8:30am instead to get it done quicker. I dropped the car the day before and at 8:50am the day of my appointment my car had not been started or worked on. I called and they told me they were working on it, which was not true since I have the kia app and my car wasn't on and hasn't been unlocked either. The dealership finally sent a message that they were starting to work on it at 9:15am and to text the number if there was any questions and they could help. I messaged the number twice within two hours and there was no response. Finally I called the dealership around 2:30 to get an update and the process was still not complete. By 3:15/3:30 the car was finally done. Thankfully, the issue was fixed however, I did not like to be ignored while asking specific questions about my vehicle while it was in for service. More

Had a 9 AM appointment. Dropped car off the night before. Called at 10:40 to find out if it was done. John indicated he just found out about my car and they were busy. Work Dropped car off the night before. Called at 10:40 to find out if it was done. John indicated he just found out about my car and they were busy. Work on my car had not started. Car wasn't finished until 12:30. More

We ran into unexpected problems, which were dealt with in the best manner possible. Once again, Matthews Kia has not let me down. Thanks to all of them involved. the best manner possible. Once again, Matthews Kia has not let me down. Thanks to all of them involved. More

Could not have been better. Kept me informed and finished the work a week or more ahead of expected. Kept me informed and finished the work a week or more ahead of expected. More

Needs to honor scheduled service times and have vehicle ready when they stated it would be . This last visit seemed extremely unorganized ready when they stated it would be . This last visit seemed extremely unorganized More

The job got done but it took longer than I expected. They did wash my car, which was nice. They did wash my car, which was nice. More

Routine recall work. They were fast and courteous They were very nice and professional Nice They were fast and courteous They were very nice and professional Nice More

I came in at 10:30 AM. I got waited on right away. I only waited an hour in the waiting room. Matthew Kia always does a great job. I would never go anywhere else even to bu I got waited on right away. I only waited an hour in the waiting room. Matthew Kia always does a great job. I would never go anywhere else even to buy a car. More

Exceptional customer service! I'll be using your dealership to service my Kia from now on. I'll be using your dealership to service my Kia from now on. More