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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
397 Reviews

397 Reviews of Matthews Kia of Greece - Service Center

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June 21, 2024

Great place to purchase a vihicle where qulified service reps help you choose the right vihicle for all your needs..Also mantaining 100% mantenance service . More

by MKELLY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Bradley Hooper, Ryan Allen
Jun 26, 2024 -

Matthews Kia of Greece responded

Hi MKELLY40, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

June 19, 2024

They did everything that was needed for this appointment, in record breaking time and on time. More

by KANOUSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jun 26, 2024 -

Matthews Kia of Greece responded

Hi KANOUSB, Thank you for the 5 Star Review and your business!

June 18, 2024

Took a long time, but very courteous and helpful. I just wish they had returned my wheel locks to my car since they are clear across the county for me to get them back. More

by SEW424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jun 19, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We want to ensure you that this not how we do business. General Manager Massimo Castelli or Service Manager Ron Kyle will be reaching out in hopes to rectify the situation.

June 14, 2024

Matthews service department made me feel they were there to satisfy me. They kept me informed as to the status of fixing my car and were well within the approximate time they said it would take. More

by BPSORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Greco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Hooper
Jun 17, 2024 -

Matthews Kia of Greece responded

Hi BPSORE, Thank you for choosing Matthews Kia of Greece for your recent service visit, we appreciate the 5 Star Review!

June 11, 2024

Benny is great! Not pushy at all, answered all my questions and concerns, helped me get a great car…exactly what I wanted! Thank you Ben! This review is for a purc More

by BMAGUIRE73
Recommend Dealer
Yes
Employees Worked With
Benny
Jun 12, 2024 -

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with Benny! Thank you for your business and the great review!

June 07, 2024

My car was making a strange noise and, thankfully, they were able to figure out what said noise was much quicker than I originally thought. They ordered a part and will contact me when it's in so I can dri More

by RACHELSAXTON1616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John and Dan from the service department are always wonderful , Pat Brown, Bradley Hooper, Ryan Allen
Jun 10, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for choosing Matthews Kia of Greece for your recent service visit. We appreciate the 5 Star Review and look forward to helping you with future business!

June 02, 2024

From when I walked in the service entrance everything went smooth and efficient Satisfied completely More

by lgoater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Jun 03, 2024 -

Matthews Kia of Greece responded

Hi Igoater, Thank you for the 5 Star Review and your business!

June 01, 2024

Everybody knew exactly what to do. They offered a ride home or if we wanted to wait we could do that too. They took our number and after the job was completed they contacted us by text More

by KBUCHHOLZ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Jun 03, 2024 -

Matthews Kia of Greece responded

Hi KBUCHHOLZ18, Thank you for choosing Matthews Kia of Greece for your recent service visit. We appreciate the 5 Star Review!

May 30, 2024

The experience with Matthews Kia of Greece has always been a positive one. Excellent service and customer support from the moment you walk through their doors. Office and floor staff are very friendly an More

by Srivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson, Bradley Hooper
Jun 03, 2024 -

Matthews Kia of Greece responded

Hi Srivera, Thank you for choosing Matthews Kia of Greece for your recent service visit! We appreciate the 5 Star Review.

May 25, 2024

Great service department and great customer service. They really listen to what you have to say More

by HALER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
May 28, 2024 -

Matthews Kia of Greece responded

Hi HALER, Thank you for the 5 Star Review and your business!

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