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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
363 Reviews

363 Reviews of Matthews Kia of Greece - Service Center

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April 13, 2024

This was a quick and courteous appointment . I was informed of the service and cost before anything was performed. More

by abetlem
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Apr 18, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

April 11, 2024

Always trying to upsell unnessary additives. Also, tried selling an air filter 8,000 miles before the manufacturers guidelines. This is also the 2nd time that the vehicle was not washed after s More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Sevor
April 11, 2024

Easy to schedule appointments. Staff kept me informed and service was quick. No complaints at all More

by lmb2258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Hooper
Apr 18, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

April 07, 2024

Took my car on time and finished it when promised. Everything was explained to me before and during. Staff were professional and nice. It was my first appointment at this dealership and I’m glad I wen More

by oncopsych
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry but I don’t remember their names
Apr 10, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

April 05, 2024

Very polite and quick. No mess, no sign they even worked on it. Everything works fine. More

by prmcc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Apr 10, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

March 29, 2024

Things were handled efficiently and professionally and I like the fact that they wash the car before returning it. More

by CONQUEESTADOR
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Apr 01, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 29, 2024

Staff are all very polite and helpful. The facility is comfortable for waiting for your car. More

by bda3145
Recommend Dealer
Yes
Employees Worked With
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

March 15, 2024

Great customer service, quick, not to expensive, clean, friendly..they washed my truck.. I'll be returning there for future services More

by nmbmmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk his name
Mar 18, 2024 -

Matthews Kia of Greece responded

Hello, Thank you for the 5 Star Review and your business!

March 15, 2024

Pd for oil change & inspection. Left the lot and found my sticker was not changed. Spent an hour more due this at the dealership More

by DONPOWSE
Recommend Dealer
No
Employees Worked With
Jon
Jul 05, 2024 -

Matthews Kia of Greece responded

Hi DONPOWSE, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ron Kyle) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

March 13, 2024

The staff at the dealership was very thorough and explained everything In detail what was being done, I was very appreciative on how they treated me. More

by sadybug10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Rambali
Mar 13, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business!

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