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Matthews Kia of Greece - Service Center

Rochester, NY

4.5
479 Reviews
Call Service Center (585) 720-8000

479 Reviews of Matthews Kia of Greece - Service Center

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July 02, 2025

Service department was great. vehicle was done quickly and efficiently. Have never had a problem anytime I bring my vehicle in for service. More

by shale0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Makowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

July 01, 2025

Went in for a service and ended up leasing a k5. Jake and Bryan were both amazing and I couldn't say no to their offer More

by dorene.smithey
Recommend Dealer
Yes
Employees Worked With
Jake and Bryan
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Jul 02, 2025 -

Matthews Kia of Greece responded

Hi- WOW! We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Thank you for highlighting some of our Team who helped make this such a great experience. We appreciate your business and look forward to assisting you in the future! Happy driving!

June 27, 2025

I have had great service ice there with my car. Recalls getting done but many time I have to come back to get one done because they don't have the parts need. I did a survey and before I checked More

by ssiclare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2025

Angelica gets things done quick and efficient. She really should get more credit and a raise. More

by rage77love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica
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Jun 30, 2025 -

Matthews Kia of Greece responded

Hi, Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

June 25, 2025

only complaint is the receipt claimed complementary car wash which was never done. which isn't the first time I've run into this. More

by JST69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 22, 2025

I recently took my vehicle in for an oil change and tire rotation. The service department tried to upsell me that I really needed rear brakes for $495, front break “service” for $130, and an alignment for $ More

by listwithmarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Fiorino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

June 19, 2025

Great service. Talented staff. I would recommend this dealership to friends and family. Clean waiting room. More

by Markfragale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Matthews Kia of Greece responded

Hi Mark- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 18, 2025

The service was great. They got me right in and wasted no time. Angelica did a fantastic job explaining everything to us. More

by RVCAVUOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica in service
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Jun 18, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 18, 2025

Generally I am happy with my service. This past trip took quite a bit longer and my car is now making noises it didn't before. The repair required them to take things out and put them bac More

by amandakrenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 16, 2025

Great everything went as was expected. Hour and a half is a little long for a oil change. More

by JOHN H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Matthews Kia of Greece responded

Hi John- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

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