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Master Chevrolet Cadillac

Aiken, SC

4.8
620 Reviews

3625 Richland Ave W

Aiken, SC

29801

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620 Reviews of Master Chevrolet Cadillac

November 07, 2020

I am not sure you received my first review (I had trouble sending it) Buying my new Cadillac was a stressless experience. Both Brandon and Wayne couldn't do enough to make the transaction go smoothly and e More

by cristejoann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Morgan, Brandon Pennington, Will Parrott, Master Chevrolet Cadillac
Nov 10, 2020 -

Master Chevrolet Cadillac responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

November 05, 2020

Great experience . Sales and service very helpful. Joe , Josh , and Will were great to work with. I was very pleased how they worked with me while I traded in 2 cars and pick out the new one. Might be the b More

by tcoates416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Justin Hartley, Will Parrott, Josh Stowe, Master Chevrolet Cadillac
Nov 09, 2020 -

Master Chevrolet Cadillac responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

November 02, 2020

Best buying experience ever. Salesman had everything Best buying experience ever. Salesman had everything ready when I got to their showroom. I was in and out within 1 hour. Highly recommended and w More

by Mo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Parrott, Josh Stowe
Nov 03, 2020 -

Master Chevrolet Cadillac responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

October 25, 2020

Good experience. This is my 4th Cadillac. Cannot be Good experience. This is my 4th Cadillac. Cannot be happier. Staff was easy to work with and will most likely do it again. I also like working with More

by jeffreyeisenhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Hartley, Will Parrott, Jason Francis, Josh Stowe, Master Chevrolet Cadillac
Oct 27, 2020 -

Master Chevrolet Cadillac responded

Jeffrey, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Master Chevrolet Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

Oct 27, 2020 -

jeffreyeisenhart responded

Thank you

October 24, 2020

Our 2021 Blazer Premier from ordering to delivery was excellent. Our sales person, Brandon Pennington was highly professional and very friendly to deal with. Hats off to Master's. More

by scskyspy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pennington, Will Parrott
Oct 27, 2020 -

Master Chevrolet Cadillac responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Brandon was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

September 25, 2020

finally got m4 BMW back from them after a month and there solution to the problem with the valve cover was to tell me that I Abused the car in the 3 days of owning in and had no proof of it and the GM WAYNE More

by Stevencarrasquillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Mills, Wayne Morgan, Jason Krecskay
Sep 25, 2020 -

Master Chevrolet Cadillac responded

We don't tolerate you verbally abusing and cursing at our employees, especially our female associates. Also, you know what I said and it wasn't what you listed above. We stand behind EVERY vehicle we sell and have done so for over 80 years. However, the warranty will not cover abuse and neglect to the vehicle. Wayne Morgan General Manager Master Chevrolet Cadillac

Sep 25, 2020 -

Stevencarrasquillo responded

You can listen to the phone calls yourself no cursing at your associates and while your at it listen to what you said. Also show me proof of abuse to the car and I’ll gladly take it down. Obviously you guys needed the 4k more then I did thank you Wayne have a great day!

September 20, 2020

I purchased my 4th vehicle with Master in Aiken. Has been a great experience everytime. Will continue to buy from them. Service department is great. More

by RIDIN337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Parrott, Jason Francis
Sep 22, 2020 -

Master Chevrolet Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business! Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

August 26, 2020

Thanks to everyone at Masters that help us throughout our purchasing of our GMC and special thanks to Joe being so patient and understanding. With out him this purchase would have not happened. More

by debspanski56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Will Parrott, Jason Krecskay
Aug 28, 2020 -

Master Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

August 11, 2020

HASSLE FREE/ SUPERB EFFICIENCY SALESMAN WAS JOE MILLS. WE TRAVELED FROM OUT OF TOWN, MADE AN APPOINTMENT YESTERDAY. AS SOON AS WE ARRIVED HE DROVE THE CAR UP FOR OUR INSPECTION. WEN More

by SUSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mills, Justin Hartley, Will Parrott
Aug 13, 2020 -

Master Chevrolet Cadillac responded

Hello Susan and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Joe was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

August 01, 2020

Five stars does not do this dealership justice. Friendly staff and a calm and happy atmosphere. In my experience you can tell when the employees are this friendly and happy it starts from the top. From the More

by atvracer79
Recommend Dealer
Yes
Employees Worked With
Will Schafer, Wayne Morgan, Brandon Pennington, Jason Francis, Master Chevrolet Cadillac, Jason Krecskay
Aug 04, 2020 -

Master Chevrolet Cadillac responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Master Chevrolet Cadillac was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Will Schafer | Owner| wschafer@masterautomotive.com | 803-649-6236

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