Mastel Ford Lincoln Mercury

Always a good experience I have taken my car to Mastel for service many times. I am never disappointed when I leave. The staff is very helpful and knowledgeable. I would recom I have taken my car to Mastel for service many times. I am never disappointed when I leave. The staff is very helpful and knowledgeable. I would recommend Mastel to anyone. More

Oil change. Detail They got all pine pitch off my car. And changed oil. Lorie was nice. I just had to wait extra day for loaner car. Only concern They got all pine pitch off my car. And changed oil. Lorie was nice. I just had to wait extra day for loaner car. Only concern More

Very unhappy!! The customer service department is less than concerned with their customers safety and fixings things the first time and in a timely manner! And of t The customer service department is less than concerned with their customers safety and fixings things the first time and in a timely manner! And of then I am expected to pay more than once for something that should’ve been fixed correctly the first time! When they finally call me This will be the third time having my car in for the same problem! More

Service vist Service call to investigate a rotational rubbing noise while driving slowly. This noise was only heard while driving with all windows rolled up. The f Service call to investigate a rotational rubbing noise while driving slowly. This noise was only heard while driving with all windows rolled up. The front dust shields where cleaned of debris. More

Simple Trust I like to shop local so I’m really glad Mastel Ford is here. I trust them. I’ve bought three cars from them now. Matt and Wayne answer every quest I like to shop local so I’m really glad Mastel Ford is here. I trust them. I’ve bought three cars from them now. Matt and Wayne answer every question, show me how to do things ( sometimes multiple times) and I really feel they have my best interest at heart. The financial people aren’t pushy. And the service dept is exceptional! More

Oil change Service was through but I wish an oil change did not take an hour as I waited for the truck but I know they have to check the truck all over Service was through but I wish an oil change did not take an hour as I waited for the truck but I know they have to check the truck all over More

Warranty Issue I took my vehicle in for a warranty issue on my tire rims that the clear coat is flaking/peeling off. Mastel service manager took pics of the issue. I took my vehicle in for a warranty issue on my tire rims that the clear coat is flaking/peeling off. Mastel service manager took pics of the issue. A week or two goes by no response they take pics again and did a resubmit (what I was told). I did some follow up calls (being concerned the vehicle would be out of warranty in the near future) and when I did speak with the service manager--I was informed they were still waiting and they would call me as soon as they hear something. I asked the manager if I should call my concierge and I was informed not at this time and not to worry. A few weeks pass--I call them and the service manager informs me that the warranty was denied--This was at the end of May. I ask for reason, I was told there was no reason listed. I call the my concierge about the problem--He informed me he would research it. I spoke with the concierge today and he informed me that the manager at Mastel tried several times to call me and there was no response--That was a false statement. So, I call Mastel's service manager and was told the warranty was approved and no longer valid. I questioned why nobody contacted me and other questions related to these tire rims and I kept hearing it was to long ago, I don't remember. I even asked why they told the concierge they tried calling me several times and of course no answer to that either. More

Excellent service center Was able to schedule my service on short notice and received very friendly help on the phone as well as at the actual visit. Will continue to service Was able to schedule my service on short notice and received very friendly help on the phone as well as at the actual visit. Will continue to service my Ford vehicles here. More

quick easy service Service was very professional and preformed what they promised Waiting area was clean and comfortable Servie person was easy to talk to and gave th Service was very professional and preformed what they promised Waiting area was clean and comfortable Servie person was easy to talk to and gave thier time to to chat More

nice service Friendly and very helpful. Employees are nice to deal with. They explained everything and had some helpful suggestions for future service that may n Friendly and very helpful. Employees are nice to deal with. They explained everything and had some helpful suggestions for future service that may need done. More