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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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March 05, 2024

Great sales person Wish they could fix my problems with the truck. I realize it is intermittent. More

by Cyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2024 -

Martin Chevrolet responded

Cyan, Thank you so much for your valuable feedback. We're really sorry to hear about the issue you're facing, and we'd love to help you out. If the problem persists, please don't hesitate to reach out to us. We'll do our best to understand the issue better and provide a solution that works for you. - Martin Chevrolet

March 04, 2024

I am probably 11 cars deep into this dealership. They always treat me like a king and member of the family. Sales ED is my go to man when buying or trading. Ralph in service is my go to for anything More

by Bhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoyland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Martin Chevrolet responded

We're absolutely thrilled to hear you had such a wonderful experience with us! Your kind words have brightened up our day, and we can't thank you enough for sharing your feedback. If there's anything else you need, just give us a shout – we're here for you. Looking forward to seeing you again soon. Take care and stay awesome! - Martin Chevrolet

March 02, 2024

Full of laughs, great experience, quality work, and a friendly dealership! Give him a raise! More

by Abe D
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Mar 25, 2024 -

Martin Chevrolet responded

Abe, Thank you for the wonderful review. It really made our day! - Martin Chevrolet

February 28, 2024

Blake was awesome in helping me to select the best tires for my car. He made the experience very easy. Thank you! More

by tim@plumtreeroad.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Hill
Mar 05, 2024 -

Martin Chevrolet responded

Tim, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Blake! Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

February 25, 2024

Very happy with the professionalism and honesty that was provided to me by not only Aaron, but the 2 technicians that worked on my vehicle. Never for a minute did I feel like I was being up sold for any add More

by Cga46
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Aaron Grassel
Mar 05, 2024 -

Martin Chevrolet responded

We really appreciate your positive review! We do hope we can be of assistance in the future. - Martin Chevrolet

February 24, 2024

Very professional operation , everyone is very friendly and courteous. Have never had a bad interaction at this facility More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel
Mar 05, 2024 -

Martin Chevrolet responded

Thanks for the great rating and review! We appreciate you choosing Martin Chevrolet and look forward to seeing you again next time! - Martin Chevrolet

February 22, 2024

Never coming back! I tried several times to forget about the service but the last straw was when Ralph forgot I was waiting for a ride home. After 90 minutes I went to More

by dgizel100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Martin Chevrolet responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Could you return our call at 815-459-4000 when you get a chance? - Martin Chevrolet

February 21, 2024

Quality of work was excellent and the amount of time I was waiting aligned with the work being done. More

by Jennifer Pugh
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

Jennifer, It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

February 21, 2024

Great communication, clear updates, fair pricing Martin is the only place we will take our GM vehicles to. More

by Steve.Townsend70
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
Feb 26, 2024 -

Martin Chevrolet responded

Steve, We're thrilled to have you at Martin Chevrolet! We totally understand you've got a world of choices for your GM vehicle needs, and it means the world to us that you've chosen to roll with us. Thank you for your trust – we're committed to giving your ride the VIP treatment it deserves! - Martin Chevrolet

February 18, 2024

Excellent. Very friendly. Easy Clean. Comfortable. Easy to access. Friendly service. I would highly recommend to others. It exceeds my expectations More

by Kann78
Recommend Dealer
Yes
Employees Worked With
Colin Bennett, Colin Bennett
Feb 26, 2024 -

Martin Chevrolet responded

We are so happy to read such a great review about Martin Chevrolet! Thank you so much for your feedback! - Martin Chevrolet

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