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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews
Call Service Center (815) 459-4000

945 Reviews of Martin Chevrolet - Service Center

Sort by
August 09, 2024

Service performed was excellent. Free car washes were offered at time of car purchase. When I went for service I was told you don’t want a free wash .. they do a bad job . Then More

by Pete
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Martin Chevrolet responded

Pete, Thanks so much for your kind review! We're glad to let you know that we offer free car washes with every service. Feel free to stop by anytime to enjoy that perk! Just a heads-up, our free wash is a quick one and might not catch every detail like a thorough cleaning would. If you ever need a deep clean, we also offer a full detail service for a fee, and we'd be happy to set that up for you. - Martin Chevrolet

August 03, 2024

Checked our new replacement battery that we thought was defective. They monitored it to conclude it was great! Thank you More

by guzman.erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Erica, Thank you for taking the time to leave a review for us at Martin Chevrolet. We're happy we could meet your expectations! Thank you again for choosing Martin Chevrolet and we hope to see you again next time. - Martin Chevrolet

August 01, 2024

I schedule an appointment for an oil change because I dont have 2 hours to wait in the lobby for it to be completed. It is a company truck I drop it off at 3:30 pm and it is not ready until 3:30 the next More

by carlsonexcavating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam was awesome as a service writer she tried her best. The service manager needs to get his xxxx together on managing and dispatching RO's
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Sep 20, 2024 -

Martin Chevrolet responded

We truly appreciate you taking the time to share your feedback with us, and we understand how frustrating delays can be. We always strive to improve, and to provide the best service, we're planning to expand our facility by adding 15 more service bays. This should help ensure quicker service for all our valued customers like you. Thank you for your understanding and patience. - Martin Chevrolet

August 01, 2024

They are always friendly and helpful when we call or we bring the car in. More

by Spb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

We're so glad to hear you had a great experience with us! If you have any more questions or need anything else, feel free to reach out anytime! - Martin Chevrolet

August 01, 2024

Paul is the best vette mechanic around. I love Martin Chevrolet! I highly recommend them! Service was fantastic! More

by Canair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Martin Chevrolet responded

Thanks so much for sharing your lovely review about your recent visit! We're thrilled to hear you had a great experience with Paul. Take care and see you next time! - Martin Chevrolet

July 31, 2024

Car works great time frame was a little long and no loaner car was available More

by tankdogg57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Jul 31, 2024 -

Martin Chevrolet responded

Thanks so much for the awesome review! We always aim to be super quick, but sometimes doing things the right way takes a bit more time. We really appreciate your patience and can't wait to make your next visit to Martin Chevrolet even better! - Martin Chevrolet

June 19, 2024

Friendly people and know what they are doing,they drove me home and pick me up service was complete. More

by margwar2649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Martin Chevrolet responded

We're thrilled to hear that your service visit met your expectations! Remember, we're here for whatever you need, whether it's routine maintenance or more. Drive safely, and we look forward to seeing you again! - Martin Chevrolet

June 18, 2024

They followed through with everything they said they were going to do at the quoted price great dealership. I’ll always go there for service on my 2500 Silverado and my Corvette. More

by aspengregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : These are the employees I’ve dealt with
Report | Print
Jul 02, 2024 -

Martin Chevrolet responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. - Martin Chevrolet

June 16, 2024

Great service and always friendly and helpful when We need something!! We are always treated well!¡ More

by petemax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Report | Print
Jul 02, 2024 -

Martin Chevrolet responded

Thank you so much for your kind words about Martin Chevrolet! We're thrilled to hear from you. If there’s anything more we can assist you with, please don’t hesitate to reach out. We’re here to help and always happy to do so! - Martin Chevrolet

June 14, 2024

Amazing staff and amazing dealership. Everyone is always so friendly and helpful.i love the lifetime free oil changes More

by crunk0813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Martin Chevrolet responded

We're so glad that we were able to go above and beyond your expectations! We look forward to seeing you for your next free oil change! Thanks for the great review! - Martin Chevrolet

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