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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
945 Reviews

945 Reviews of Martin Chevrolet - Service Center

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August 29, 2024

Very professional I was really satisfied I like the way they did the protection on the car More

by Bellanotte1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Bazzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Martin Chevrolet responded

Thank you! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Thanks again! - Martin Chevrolet

August 29, 2024

Great service. The communication was excellent. The service was completed in a timely manner. I enjoy working with Ralph More

by lilbeauchamp82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out! - Martin Chevrolet

August 28, 2024

Excellent Service in the Service Department! They always takes care of me. Ask for Ralph, he is the man! More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Martin Chevrolet responded

JK, Thank you for your kind words about Ralph! We really appreciate the positive review and hope to see you again next time! - Martin Chevrolet

August 27, 2024

Very quick oil change, in and out within the hour they promised and not pushed to purchase anything additional. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Martin Chevrolet responded

Larry, Thank you for the 5 star review! It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know! - Martin Chevrolet

August 23, 2024

Worst service ever! One week later after getting my car dropped off, it wouldn’t even start to drive it into my garage and they had to tow my car back to Martin Chev fr More

by Mary Joslyn
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Sep 20, 2024 -

Martin Chevrolet responded

Mary, We appreciate your feedback and we're sorry to hear about the fuel pump issue you experienced with your vehicle so soon after your recent visit for an unrelated matter. We're grateful for the opportunity you gave us to replace your fuel pump at no charge to assist you in resolving the problem. We hope your vehicle is now running great. Take care! - Martin Chevrolet

August 23, 2024

First time ever, poor communication. Never sent updates. Called for service, on hold 10 min 2x’s. More

by Ilmommab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Martin Chevrolet responded

Thank you so much for your high star rating. We'd love to hear more about your experience. Would you mind giving our service manager, Duane Hill, a call at 815-459-4000? - Martin Chevrolet

August 17, 2024

Ralph is a great service writer always asking if I need anything but outstanding service great Job Ralph More

by Ahochleutner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Martin Chevrolet responded

Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! Thank you again for the great review! - Martin Chevrolet

August 14, 2024

Good man in service very easy to work with and makes it easy to get my oil change More

by fanellafamaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin Bennett
Aug 19, 2024 -

Martin Chevrolet responded

Thank you for the 4-star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

August 13, 2024

Great customer service. They diagnosed and found the issue with my truck. They fixed the issue which another dealer could not. More

by adan2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SAM
Aug 19, 2024 -

Martin Chevrolet responded

Thanks for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. - Martin Chevrolet

August 13, 2024

Always very professional and courteous…always explains what to expect on charges that may be due upon completion of service More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Martin Chevrolet responded

Tim, It's our commitment to ensure quality customer care by providing professional service to our guests. Please come see us for any future needs! - Martin Chevrolet

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