Marlboro Nissan - Service Center

worse service HORRIBLE SERVICE THEY REPLACE PARTS WITHOUT PROPERLY DIAGNOSING THE VEHICLE. I SENT MY VEHICLE THIS WEEK TO MARLBORO NISSAN FOR AIRBAG LIGHT ON FOR HORRIBLE SERVICE THEY REPLACE PARTS WITHOUT PROPERLY DIAGNOSING THE VEHICLE. I SENT MY VEHICLE THIS WEEK TO MARLBORO NISSAN FOR AIRBAG LIGHT ON FOR THE THIRD TIME!!!!!! I OWN A 2015 NISSAN ROGUE FIRST TIME I SENT THE VEHICLE THERE IT HAD 34K MILES AND SHOULD HAVE BEEN UNDER WARRANTY 3/36 THEY SAY BUT THEY DECLINED THE WARRANTY REPAIR AND CHARGED ME $1299.00 TWO WEEKS LATER THE AIR BAG LIGHT COMES BACK ON!!!!! I BRING MY VEHICLE BACK AND THEY CLAIM THE VEHICLE HAS A DIFFERENT ISSUE AND NEEDS A HARNESS AFTER LEAVING ME OUT OF A CAR FOR ALMOST A WHOLE MONTH THEY CALL ME WITH A REPAIR BILL OFF ANOTHER 1300.00 CLAIMING THEY FIXED THE PROBLEM WITH AIR BAG LIGHT ON BY REPLACING A WIRE HARNESS THAT WAS CAUSING THE PROBLEM AND A MODULE ONCE AGAIN I PICKED UP MY CAR AND 2 WEEKS LATER AIR BAG LIGHT CAME BACK ON AGAIN!!!!!! NOW THEY ARE CLAIMING THEY NEED TO REPLACE ANOTHER HARNESS THAT CONNECTS TO THE ONE PREVIOUSLY REPLACED AND ARE CHARGING ME OVER 1000.00 FOR THE PART ALONE THIS IS RIDICULOUS IVE ALREDY SPENT OVER 2600 HUNDRED DOLLARS FOR THEM TO FIX A PROBLEM AND THEY JUST THROWING PARTS IN IT AND HOPING IT FIXES THE ISSUE AND DECLINED DOING ANITHING UNDER WARRANTY WHEN THEY ASSURED ME THE LAST 1300.00 DOLLAR REPAIR WAS GOING TO BE FINAL AND NOW I BELIEVE IT WAS NEVER NEEDED THEY DIDN’T PROPERLY LOOK AT THE CAR AND PLAYED GUESSING GAMES WITH MY MONEY AND TIME PRETTY SOON ILL BE BUILDING A NEW NISSAN ROGUE PIECE BY PIECE THEY DON’T CARE ABOUT STANDING BEHIND THEIR WORK AND EXPECT CUSTOMERS TO JUST GIVE THEM MONEY FOR WRONG FIXES THE NEW HARNESS THEY WANT TO REPLACE IS CALLED A MAIN HARNESS CONNECTED TO THE ONE THEY REPLACED PREVIOUSLY BECAUSE OF SAME AIR BAG LIGHT ON CODES I TRIED TO ARGUE THEY ALREDY CHARGED ME A LOT OF MONEY FOR NOT FIXING MY CAR PROPERLY AND THEY SHOULD STAND BEHIND THEIR DIAGNOSIS AND REPAIR THE VEHICLE DUE TO THE CLEAR MISTAKES MADE PREVIOUS REPAIRS AND THEY TOLD ME TO TAKE IT UP WITH CORPORATE BECAUSE THEY WOULD NOT COVER THE REPAIR DESPITE ALL THE MONEY I SPENT WITH THEM AND MY VEHICLE STILL UNDER THE 3/36 WARRANTY HORRIBLE SERVICE THEY DON’T STAND BEHIND THEIR OWN REPAIRS THEY CHARGE CUSTOMERS LARGE AMONTS OF MONEY FOR PARTS THAT DON’T FIX THE ISSUE AND CANT EVEN OWN UP TO THE MISTAKES THAT COSTED ME THOUSANDS IN REPAIRS AND RENTAL VEHICLES “THEY MADE ME WAIT OVER 3 WEEKS FOR A PART THAT WASN’T THE RIGHT PART FOR MY VEHICLE AND CANT GUARANTEE THEIR WORK THIS IS OUTRAGEOUS I WILL NEVER TRUST THEM WITH MY VEHICLE AGAIN ‘’ More

Poor customer service The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit The sales department is wonderful but the service department has now spoiled the whole dealership in my eyes. They have a history of refusing to admit errors and even service manager blames his customers so its no surprise that one of their service desk members blames customers as well. This recent experience was the worst. They didn't fix half the problems, refused to admit that, blamed me for the fact that they didn't fix it, didn't inform me of the potential risk of not fixing a part, and the service manager thinks all of that is fine because they didn't charge me for an expensive part....I appreciate the no charge for the part but that doesn't excuse everything else...the manager actually told me that he regrets helping me out with the charge of the part and he doesn't like my attitude. He said I wasn't grateful for the part just because I'm not happy with how the rest of the transaction went. Sounds to me like he doesn't want to deal with the issue and wants to blame me for it. YIKES, I would not recommend this place. A business needs to be able to admit error and correct it, not be argumentative, accusatory, and treat me like I'm ungrateful. Will never go back. Justin was nice, but turned out he severely misguided me by telling me a repair could wait. Victor was nice but clearly had no desire to help with the issue, he actually tried to blame me for the problem. Paul Mullen was nice until I was unhappy with the customer service and he did a complete 180. I've never been so mortified at the words of a manager. You have to handle complaints and remain professional not try to turn the tables and blame a customer who has faithfully brought their car in for 4 years. More

Stay away from Service Department! On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that On Apr 9th, I towed my car to Nissan Marlboro Dealership. My car was not speeding, I suspected that it had transmission problems and I also know that Nissan has extended warranty on it. As a part of car's history, I told them that 2 months ago I hit a snowbank and had front body work done in a shop. I left my car in the morning and towards evening, i got a call from dealership saying that pressure clam on cooler hose was moved by someone (most probably by shop when body work was done) and this caused transmission failure. It is not covered under warranty and I have to pay $4,300. They sent me a picture to prove their point. I didn't believe them since shop only dealt with external work (if needed I could have internal stuff fixed since my insurance was ready to cover %100).They also told me that there is no way around and I have to replace the entire transmission. 1 day later, I towed car to shop and have them looked at it. They said there is no problem on transmission and they poured some transmission oil or fluid whatever its called (there were already 6 quarts of oil/fluid in transmission despite dealer's claims that system has been leaking for last +1 months). My car started working and I have been driving my car since (140 miles I drove). I went back to dealership to request a refund for the diagnosis fee they charged ($110) - and asked them why they lied to me, They didnt even try to defend themselves, instead disrespectfully told me "so whats your point" - I interpreted this as "so we lied to you in order to rip you off, and you proved us wrong, so whats your point, what can you do?" I said ok and left immediately. I already complained to Attorney General's office and BBB. I will be writing reviews on several other websites. Even if I dont win, at least I get the word out. More