Mark Ficken Ford Lincoln

What a great place to do business with. They make buying a car a pleasant experience. They make buying a car a pleasant experience. More

Amazing experience Ahmad personally drove 6hours deliver the vehicle great communication. Thanks to Ahmad and mark ficken ford the vehicle great communication. Thanks to Ahmad and mark ficken ford More

I cannot begin to describe the disappointment and frustration with this dealership who seems unable to complete basic service or warranty repairs. We took our <1,000 mi. new Aviator in with a small p frustration with this dealership who seems unable to complete basic service or warranty repairs. We took our <1,000 mi. new Aviator in with a small paint defect and several pieces of window trim that were coming loose (and to address 2 small recalls). We were informed we would be contacted to return and discuss the paint defect repairs and that the new trim would only take a few days. We were given a nice loaner, and that is where the good part ended. Nearly 7 WEEKS later, and after constant badgering, we were informed our vehicle was "in paint" although the app showed the vehicle hadn't moved in weeks. We were then told that the faulty trim which was already approved for warranty, was our fault and without any pictures or reasons why, claimed we owed $500 per side because it had already been removed and discarded. That was reversed, but it took several calls and emails. Another week goes by and the vehicle is finally finished. We scheduled a pickup for the following day at a specific time. We arrived and were immediately asked to sign a multi-page document without even a cursory review. After review there was absolutely nothing in those documents regarding any paint or body work being done on the car. The car was finally brought around and from 30 feet away as it drove up, we could all see at least one trim piece was severely damaged and dented. The car was also disgusting. Dirty inside, hand prints on the leather, outside covered in grime and bird poop, and some sort of wax or buffing compound slung all over the car. We didn't expect the brand new car to be detailed, but it was clear that no one had even looked at the car, much less rinsed it off. After walking the car we also discovered damage to the vehicle which we documented. So after 8 weeks, 2 of 3 pieces of trim were fixed and the car was dirty and damaged. Despite request for it, a month later there is still no update on the replacement trim, plan to fix the damage nor will anyone provide us with records or details on what paint and body work was actually done for our records. Today, we get a call from "parts" telling us the part we ordered arrived and we could come pick it up. What? No idea because NO ONE ever answers the phone here. Nor do they return calls. Don't waste your time, you cannot reach a human being. Even most of the messages are automated or AI service messages. I've had good and so-so experiences with dealer service in the past. No one is perfect. But this experience is nothing short of awful. Almost 3 months after taking our car in to get some window trim replaced, we are not even sure when this nightmare will end. It is even worse given the "luxury", Lincoln Promise, etc. that the brand advertises and should be expected with this type of vehicle purchase. More

I went to this dealership to close on a used 2023 Honda CR-V; the salesperson and I had agreed on a final price. When my wife and I arrived and test-drove the car, the salesperson quoted us a higher price, CR-V; the salesperson and I had agreed on a final price. When my wife and I arrived and test-drove the car, the salesperson quoted us a higher price, stating, “My manager couldn’t go any lower.” I confronted him, expressing that he had lied about the price and that I didn’t appreciate his dishonesty. My wife and I left and then contacted customer service. Someone responded right away, assuring us that the agreed price would be honored. We returned the next day and closed the deal. We were assigned a different salesperson who also turned out to be dishonest. He provided us with only one key for the car (which is very unusual) and promised to call us within an hour with the name of someone who could make a spare key for us. After a week, I sent a message requesting the information, but I was ignored. I contacted customer service through chat, and I was informed, “Someone will contact you within two days.” After another week, no one reached out to me. I called yesterday, and they told me the same lie. On the day we finalized the car purchase, we overheard a similar situation that had occurred the day before. A Hispanic man was expressing his frustration because a salesperson had promised him a final price, but when he arrived to finalize the deal, the price was significantly higher. This dealership seems to have dishonest salespeople who don’t keep their word, and it seems they treat Hispanics under different standards. More