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Mark Ficken Ford Lincoln
Charlotte, NC
1,080 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,080 reviews
May 16, 2025
Just purchased a new vehicle at Mark Fickens Ford. My salesman AJ and sales manager Joe Rossi were great. A smooth transaction. I highly recommend the dealership. My salesman AJ and sales manager Joe Rossi were great. A smooth transaction. I highly recommend the dealership. More
by jcbon
Employees Worked With
AJ and Joe Rossi
March 06, 2025
Hi, I purchased a car today from Mark Ficken, an RX 350, 2018. My salesman was Nick & he was by far a top notch gentleman, professional, honest & very helpful! I would recommend him to anyone! He was a 2018. My salesman was Nick & he was by far a top notch gentleman, professional, honest & very helpful! I would recommend him to anyone! He was a pleasure to work with & I know he is a big asset to your dealership. Thank you again for making my day stress free! Sincerely, Maureen McHenry More
by maureenmchenry6
Employees Worked With
Nick salesman & Erin financial.
February 07, 2025
I purchased a beautiful white used 3 year old (2022) CX9 from this dealership. They allowed me to take the car for inspection which doesn’t always happen. I worked with Joe and the manager Jonathan. It wa from this dealership. They allowed me to take the car for inspection which doesn’t always happen. I worked with Joe and the manager Jonathan. It was a pleasure to work with Joe, and I got a great deal from the dealership as well. I definitely would recommend this dealership and I would buy from them again. More
by Rockon268
Employees Worked With
Joe (Salesperson), Jonathan Sales Manager
January 20, 2025
I went to this dealership to close on a used 2023 Honda CR-V; the salesperson and I had agreed on a final price. When my wife and I arrived and test-drove the car, the salesperson quoted us a higher price, CR-V; the salesperson and I had agreed on a final price. When my wife and I arrived and test-drove the car, the salesperson quoted us a higher price, stating, “My manager couldn’t go any lower.” I confronted him, expressing that he had lied about the price and that I didn’t appreciate his dishonesty. My wife and I left and then contacted customer service. Someone responded right away, assuring us that the agreed price would be honored. We returned the next day and closed the deal. We were assigned a different salesperson who also turned out to be dishonest. He provided us with only one key for the car (which is very unusual) and promised to call us within an hour with the name of someone who could make a spare key for us. After a week, I sent a message requesting the information, but I was ignored. I contacted customer service through chat, and I was informed, “Someone will contact you within two days.” After another week, no one reached out to me. I called yesterday, and they told me the same lie. On the day we finalized the car purchase, we overheard a similar situation that had occurred the day before. A Hispanic man was expressing his frustration because a salesperson had promised him a final price, but when he arrived to finalize the deal, the price was significantly higher. This dealership seems to have dishonest salespeople who don’t keep their word, and it seems they treat Hispanics under different standards. More
by carcori
Employees Worked With
Drew, Tom
December 30, 2024
Compré mi súper camioneta con la ayuda de Asesor comercial Eduar quien estuvo pendiente de que lo que quería . Super recomendado visiten la tienda y pregunten por el. Con toda seguridad tendrán lo comercial Eduar quien estuvo pendiente de que lo que quería . Super recomendado visiten la tienda y pregunten por el. Con toda seguridad tendrán lo que quieren. .. thanks 😊 More
by Lyda Carrillo
Employees Worked With
Eduard Garzón
November 23, 2024
Great experience in selecting a new Ford Explorer with the assistance of Ahmad. I definitely recommend this dealership. Curtis is service was great to work with as well. the assistance of Ahmad. I definitely recommend this dealership. Curtis is service was great to work with as well. More
by ccastle645
Employees Worked With
Ahmad, Curtis
November 15, 2024
I bought my first Lincoln, yesterday evening. Clint Drews was great to work with and helped put the deal together that lead to the purchase. I stopped to look, but did not intend to buy at the Clint Drews was great to work with and helped put the deal together that lead to the purchase. I stopped to look, but did not intend to buy at the time, but Clint took the time to show me all of the features of the Aviator and didn't rush through the process. Clint and Brian Green worked together as a team to gather the necessary documentation and finalize the deal. Ervin James in the finance department put the final touches on everything and he worked efficiently but still took time to explain the financing part of the deal. I have heard people talk about the Lincoln experience and the team at Mark Ficken lived up to the expectations. Thanks Drew, Brian and Ervin! More
by Rick
Employees Worked With
Clint Drews, Brian Green, Ervin James
