Just purchased a new vehicle at Mark Fickens Ford. My salesman AJ and sales manager Joe Rossi were great. A smooth transaction. I highly recommend the dealership.

Hi, I purchased a car today from Mark Ficken, an RX 350, 2018. My salesman was Nick & he was by far a top notch gentleman, professional, honest & very helpful! I would recommend him to anyone! He was a pleasure to work with & I know he is a big asset to your dealership. Thank you again for making my day stress free! Sincerely, Maureen McHenry

I purchased a beautiful white used 3 year old (2022) CX9 from this dealership. They allowed me to take the car for inspection which doesn’t always happen. I worked with Joe and the manager Jonathan. It was a pleasure to work with Joe, and I got a great deal from the dealership as well. I definitely would recommend this dealership and I would buy from them again.

I went to this dealership to close on a used 2023 Honda CR-V; the salesperson and I had agreed on a final price. When my wife and I arrived and test-drove the car, the salesperson quoted us a higher price, stating, “My manager couldn’t go any lower.” I confronted him, expressing that he had lied about the price and that I didn’t appreciate his dishonesty. My wife and I left and then contacted customer service. Someone responded right away, assuring us that the agreed price would be honored. We returned the next day and closed the deal. We were assigned a different salesperson who also turned out to be dishonest. He provided us with only one key for the car (which is very unusual) and promised to call us within an hour with the name of someone who could make a spare key for us. After a week, I sent a message requesting the information, but I was ignored. I contacted customer service through chat, and I was informed, “Someone will contact you within two days.” After another week, no one reached out to me. I called yesterday, and they told me the same lie. On the day we finalized the car purchase, we overheard a similar situation that had occurred the day before. A Hispanic man was expressing his frustration because a salesperson had promised him a final price, but when he arrived to finalize the deal, the price was significantly higher. This dealership seems to have dishonest salespeople who don’t keep their word, and it seems they treat Hispanics under different standards.

Compré mi súper camioneta con la ayuda de Asesor comercial Eduar quien estuvo pendiente de que lo que quería . Super recomendado visiten la tienda y pregunten por el. Con toda seguridad tendrán lo que quieren. .. thanks 😊

Fred helped me with my purchase thru Mark Ficken Lincoln. It was an easy process, everyone was very friendly and professional.