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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,094 Reviews
Call Service Center (909) 906-6156

6,094 Reviews of Mark Christopher Auto Center - Service Center

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February 02, 2025

Overall the service advisors are great but this overall service center seems slower than others. Mild inefficiencies. Ordering parts for the minor issues of a repair seem to take a while (GMC's fault) bu More

by EXACT.MELEE-5C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback regarding your experience at Mark Christopher Auto Center. I appreciate your acknowledgment of our service advisors and understand your concerns about the efficiency of our service center, particularly with parts ordering. I strive to improve and appreciate your patience as we work through these processes. If you have any further questions or concerns, please feel free to reach out to me. I look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2025

Mark Christopher Auto Center . ..GREAT customer service...would recommend!! Chelsea updated me every single day... More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shane mechanic
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Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I am thrilled to hear that you experienced great customer service at Mark Christopher Auto Center. It's fantastic to know that our team, especially Chelsea, kept you updated every day. I truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2025

Great attitude took care of all my needs in a timely manner! Great customer service would recommend to everyone thank you Dario! More

by Moniica06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! I'm thrilled to hear that our team, especially Dario, took care of your needs in a timely manner and provided great customer service. Your recommendation means a lot to me. I look forward to seeing you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2025

Very nice dealer, very nice Cadillac service department, everyone have a great attitude and they know what are day doing. More

by Luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osbaldo “Ozzy” Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Beardsley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you, Luz! I truly appreciate your kind words about Mark Christopher Auto Center and our Cadillac service department. It’s great to hear that our team’s attitude and expertise made your experience positive. I look forward to seeing you again for your future service needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2025

Took my brand new (200 miles) Yukon Denali in for a repair for the rear window weather stripping coming off. They had to replace it. When I picked it up there was glue residue and greasy fingerprints o More

by johnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the condition of your Yukon Denali after the service, especially considering its value. At Mark Christopher Auto Center, I take pride in ensuring our customers receive their vehicles back in pristine condition. Your feedback is appreciated, and I encourage you to reach out to me directly so we can discuss this further and address your concerns. Thank you for choosing Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 01, 2025

Was quick service and would have been happier if the parts I needed for my wheel sensors were in stock. Now I have to bring it back to get those fixed. More

by DARNS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I'm glad to hear that you appreciated the quick service at Mark Christopher Auto Center. I understand it can be frustrating when parts are not in stock, and I appreciate your patience in this matter. Please don't hesitate to reach out to me when you're ready to bring your vehicle back for those wheel sensors. I look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2025

My car is always taken care of and always receives excellent service from Nobu Domon. Best Service at the dealership. More

by angelodiossi414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu, Domon
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Feb 01, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! We're thrilled to hear that your car is always well taken care of and that you consistently receive excellent service from Nobu at Mark Christopher Auto Center. Your kind words motivate us to keep providing the best possible experience. We look forward to seeing you again for your next service! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2025

Service was amazing came to get my car serviced and everyone was very nice while experience was quick and easy More

by eleney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We're thrilled to hear that your service experience at Mark Christopher Auto Center was amazing and that our team made it quick and easy for you. We appreciate your kind words and hope to see you again for your next service visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2025

Avedis Injian (our service advisor) was very knowledgeable, courteous, and had great communication. The customer service lounge was very clean with a nice selection of coffee. More

by Steve R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avedis Injian
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Feb 01, 2025 -

Mark Christopher Auto Center responded

Thank you, Steve, for your wonderful feedback! We're thrilled to hear that Avedis made your experience enjoyable with his knowledge and communication. It's great to know you appreciated the cleanliness of our customer service lounge and the coffee selection. We look forward to welcoming you back to Mark Christopher Auto Center soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

January 31, 2025

Best service you can have from purchasing to getting your car serviced. From Rigo to JC, to Sam Abdelmesseh in finance you are made welcome and feel taken care of from start to finish. More

by RODERIC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We at Mark Christopher Auto Center truly appreciate your kind words about our team, including Rigo, JC, and Sam. It's fantastic to know that you felt welcomed and well taken care of throughout your experience. We look forward to seeing you again for your next service! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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