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Mark Christopher Auto Center - Service Center
Ontario, CA
5,963 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,963 Reviews of Mark Christopher Auto Center - Service Center
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November 20, 2024
My truck was in the service dept for 6 days. No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me bac No one called with updates. When I called for updates, it went to voicemail. I left messages to be called with updates, but no one ever called me back.Terrible communication. More
by kirbysix
Verified CustomerEmployees Worked With
November 20, 2024
I just wanna say thank you so much to Chelsea for always being there for me and helping me with my car services I really appreciate her help and kindness. being there for me and helping me with my car services I really appreciate her help and kindness. More
by ADRIANA.OROZCO0917
November 20, 2024
Julie always takes good care of me and my vehicles when I come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to come in. This last visit was for an oil change and checking the transmission. The techs were very fast in diagnosing the vehicle and getting back to me with the options that I needed for my car. I am pleased with the service and friendly manor in which I have been given this and previous visits to the dealership. More
by kkelly11
November 20, 2024
Service department was great. Jackie was very helpful always maintaining me well informed of my repairs and vehicle status. Jackie was very helpful always maintaining me well informed of my repairs and vehicle status. More
by CAZADOR26
Employees Worked With
November 19, 2024
We have been struggling to get a specific product for our vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no fo vehicle, and it has now been over three months. Each time we follow up and escalate the situation, there has been no resolution. There has been no follow-up from service or management. Extremely disappointed in GM and this dealership altogether. More
by NotHappy10
November 18, 2024
The service department worked their magic. They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get They took the car in and had it back to me the the next day. Jeff Rizzi and Chelsea Jose explained what needed to be done, let me know they would get back to me as soon as they found the problem, they called the next morning letting me know what the issue was and that the car was ready to be picked up.....Thank you! More
by JOE@SJDINC.COM
November 17, 2024
Very satisfied very friendly and nice it took less time to do evry thing they needed to do to do evry thing they needed to do More
by ale.electric66
Employees Worked With
November 17, 2024
Great customer service in service. Told med what needed to be done with my vehicle and had it done runs great. Told med what needed to be done with my vehicle and had it done runs great. More
by YOLLY2010
Employees Worked With
November 16, 2024
Javier Juarez was the service advisor. Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter Very professional and attentive. I waited for the vehicle and even added on a service item after the fact. The wait time was pretty quick and shorter than what I had expected. I just wish they had offered a complimentary car wash. More
by keengs33
November 15, 2024
I spent well over $100K on a vehicle. It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance tha It has just over 2500 miles. It has been to the shop twice. I asked for a loaner both times and did not receive it. I was not notified in advance that a loaner would not be provided. Will Mark Christopher reimburse me for the Uber costs I will incur? More
by btrev
