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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,317 Reviews

6,317 Reviews of Mark Christopher Auto Center - Service Center

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August 21, 2025

Upon purchase of my car in July 2025 I have not been the happiest with the follow up service. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No specific employee just the overall follow up has not been the best so far
August 18, 2025

Nobu delivers yet again! !! Thank you for communicating each step of the way with me and making this repair as pain free as possible. More

by bmendez2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mark Christopher Auto Center responded

Thank you for your fantastic review! I'm glad to hear that Nobu was able to provide you with excellent communication and make your repair experience at Mark Christopher Auto Center smooth and hassle-free. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 17, 2025

I made an appointment for 11:30 and was told it would take about an hour for an oil change. Three and a half hours later my oil change was finally done. What’s the point of appointment times if it’ll tak More

by jechumacero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Avo Injian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your experience, Jechu. I understand your concerns about the extended wait time for your oil change despite having a scheduled appointment. At Mark Christopher Auto Center, we aim to provide efficient service and clear communication, and your feedback helps us recognize where expectations were not met during your visit. Please don’t hesitate to contact me if you’d like to talk further about your experience. Your concerns are taken seriously. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 16, 2025

Fast and friendly service! Javier is great to work with, and always keeps me informed of my vehicles progress. More

by MTINONT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm pleased to hear that you had a fast and friendly experience at Mark Christopher Auto Center. Javier is indeed a valuable member of our team, and it's great to know that he kept you informed about your vehicle's progress. We look forward to assisting you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 16, 2025

I am pleased with the service I received. Excellent people from Chelsea to the casher department. More

by DRASROD52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Jose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback! I'm glad to hear that you were pleased with the service you received at Mark Christopher Auto Center. It’s great to know that Chelsea and our cashier department made a positive impact on your experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 15, 2025

It’s been a nightmare with Mark Christopher, Cheverolet. When I bought the car the guy told me I could put 1000 down or not. I chose not to and they sent a letter to my house overnight FedEx saying that the More

by dinogaribay
Recommend Dealer
No
Employees Worked With
Jerry Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar was the one who sold me the car. Zero integrity.
Aug 16, 2025 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 13, 2025

I've bought many cars and trucks from this Dealership so they put the customer first.They also have a great service Dept. More

by J.TOMCZYSZYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Mark Christopher Auto Center responded

Thank you for your review! I am pleased to hear that you’ve had a positive experience with Mark Christopher Auto Center, both in buying cars and in our service department. Your loyalty means a lot to us. We look forward to welcoming you back for your next visit. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 12, 2025

Service was great. Had a 1 pm appt, but took car in early and they finished work two hours later. Did not give full stars because it took them 40 min to check me in. More

by EESOLIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I'm glad to hear that you loved the service at Mark Christopher Auto Center, and I appreciate you sharing your experience with us. I understand that a 40-minute check-in wait can be frustrating, and we will work to improve this process moving forward. We hope to serve you even better next time! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2025

The service was fast and handled with friendly customer service, I guess no more quick washes like old days would be nice if everyone were plugged in til picked up!! But have no complaints with this dealer More

by Dat337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Picanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind words! I'm glad to hear that you experienced fast service and friendly customer care at Mark Christopher Auto Center. We appreciate your feedback about the quick wash service and will certainly take it into account. We look forward to seeing you again and providing you with the best service possible! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 10, 2025

Service was exceptional as always, came in for a 4 wheel alignment this time around. The attention and customer service provided is unmatched. Always happy to take the drive to have my vehicle serviced her More

by Haro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Mark Christopher Auto Center responded

Thank you for the wonderful review, Haro! We’re delighted to hear you had an exceptional experience at Mark Christopher Auto Center for your 4-wheel alignment. It’s great to know Nobu provided the thorough and communicative service we strive for. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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