Marina del Rey Toyota - Service Center

Our new RAV4 was serviced quickly and expertly. Service advisor was friendly and got us in and out quickly. Provide a rental that was very nice. advisor was friendly and got us in and out quickly. Provide a rental that was very nice. More

APPALLING CUSTOMER SERVICE EXPERIENCE -- RECEIPTS ON YELP Let this be one of the most passionately dissatisfied reviews I’ll ever write. I am a working man of humble means, and had been coming to Marina d Let this be one of the most passionately dissatisfied reviews I’ll ever write. I am a working man of humble means, and had been coming to Marina del Rey Toyota for routine service since I bought a set of tires from them back in April '19. I negotiated tire rotations to be included with my tires, as I had done with my last set of tires purchased at Northridge Toyota. I drive a lot, and I am near the Marina a lot, so I thought it would be wise to for me to buy my new tires at a Toyota dealership closest to the region I frequent most. Since April '19, I had visited Marina Toyota several times for either just a tire rotation, or rotation as well as oil change. I bought a new Toyota from Northridge Toyota in August, and visited Marina Toyota again in October. In October 2019 I learned that the rep that had been helping me out at Marina Toyota ever since I bought my last set of tires had transferred to a different location. In October I explained to my new rep that I was no longer eligible for my free tire rotations because I had a new Toyota, but hoped to continue getting service at Marina Toyota. On that day, I was charged $19.95 for my tire rotation (receipt attached). Less than a month later, on 11/19/19, I returned to Marina Toyota for another tire rotation, but I was also due for an oil change.  I was checked in by my new rep, and I requested my standard oil change and tire rotation—as I did on 5/20/19 and 6/21/19. After I told the rep what I needed, he replied with “OK, minor service—no problem.”   I then said to him, “No, I only need a tire rotation and oil change,” to which he replied, “yes, that’s called a minor service.” I then reply, “Ok, oil change and tire rotation.  Thank you.”  The rep hands me my yellow slip, and I waited in the waiting room. When the rep calls me up to let me know they were done, I was then handed a bill for $140.06. I asked the rep why I was being charged so much, and he said that is what a “minor service” cost.  I was really confused, and asked for clarification, to which the rep then started to explain that synthetic oil was used, and the tire rotation was $30.  I was shocked at the tire rotation price, and told him that I had never been charged $30 for a tire rotation, and I had even forgot to mention that I was charged $19.95 at that very location just a month prior.   At that point, I just paid the bill to get my car back, so I could get back to work.  It was later that night that I went home to look at my past receipts, and saw how I had basically been robbed by Marina Toyota for over $40 on “minor services” to my Prius that I had never requested—and came with pricing that was inconsistent with my previous visits. I called Marina Toyota two days later and spoke with my rep about what my past receipts clarified to myself.  The rep could not seem to understand why I felt Marina Toyota owed me a credit, so I then asked to speak to his supervisor.   I was then passed to a woman who seemed to be referring to my purchase history with their dealership, who said things like “well it sounds like you were undercharged in the past,” as well as “well, our prices went up,” to which I replied, “in less than month with no notice?” to which she replied “we have the right to do that.”   The rep’s supervisor paid no mind to my repeat business, my clear intentions to return frequently, or the receipts and past pricing I was referring to.   In the end the call was dropped, but I did not call back as I did not imagine another call being effective. I was flabbergasted at how blatantly I was ripped off, and how shamefully dismissive the rep, as well as the Service department supervisor were to me. I got in touch with the dealership and asked for contact information of the general manager. I was give the name of General Manger Steven Hurst (shurst@marinadelreytoyota.com) at extension 1200. I wrote Mr. Hurst a letter that first began with a list of Toyota models and VINs of all of the Toyota’s my family has owned throughout my life—not only in North America, but also South America. This list included the 4Runner my father passed down to me, before I bought my first Prius, which precedes my current Prius. This list began with a Supra in the 1980’s, and again included models not seen in America, like Toyota Prado and Fortuner. I then went on to describe my first visit to Marina Toyota, my reasons for choosing Marina Toyota, and my intentions of continuing to return to Marina Toyota for more maintenance. I included receipts of my first visit for my tires, as well as receipts for $19.95 tire rotation, as well as $74.06 for oil changes. I called and left Mr. Steven Hurst upwards to 5-7 voicemails. I sent him a total of 4 emails, only the first of which had more than two sentences written. I even proposed in writing how 2 free tire rotations would resolve this matter for me. I never heard back from GM Steve Hurst. More

Service Managers are awesome! Overall, great experience. The service managers are pleasant and try their best to accommodate your schedule to get your vehicle serviced and returne Overall, great experience. The service managers are pleasant and try their best to accommodate your schedule to get your vehicle serviced and returned to you. I had no prearranged appointment, but they offered a rental (Toyota Service rate) and I was able to make all my appointments and other errands and my car was ready at the appointed time. Thanks again!! More

Tire repair I received notice on auto panel that there was problem with tire and needed attention. So I went in without appointment. I was seen immediately by Ge I received notice on auto panel that there was problem with tire and needed attention. So I went in without appointment. I was seen immediately by Gene Edmonds who took it in for a flat tire. They found a nail which was difficult because head was gone and it was repaired ASAP. They had to fill tire with something to locate source of leak. And found i More

Battery replacement David, the service manager that assisted me was awesome! I had an appointment to get to and he stayed on top of my service and get me out with in a ti David, the service manager that assisted me was awesome! I had an appointment to get to and he stayed on top of my service and get me out with in a timely matter. More

Marina del Rey Service Center Service is always excellent. This is the 2nd Toyota I have owned. I always go to Marina del Rey Toyota for service . My favorite service manager is Da Service is always excellent. This is the 2nd Toyota I have owned. I always go to Marina del Rey Toyota for service . My favorite service manager is Dave. He takes excellent care of all my car service needs. More

Best service experience ever! I’ve taken my car into many different dealers for service and always walked away feeling ripped off or lied to. Another nearby dealership would routin I’ve taken my car into many different dealers for service and always walked away feeling ripped off or lied to. Another nearby dealership would routinely tell me that I needed additional service every time I had them perform an oil change. It would always cost around a $1000 for the work they said I needed. One of the last times I took my car to that other local dealer, they told me I needed over $3000 of work done. I couldn’t afford it and took my car to a mechanic to get another quote. The mechanic told me that the car was perfectly fine and that the dealer lied to me. I found out later than they were taking advantage of me because I’m a woman. The service at Marina del Rey Toyota was the exact opposite. Jay was fantastic! He was really helpful and honest. He went above and beyond to make sure my car was running perfectly. I would definitely go back. More

My car was ready on time. I purchased my Toyota 17 years ago at Toyota - Marina Del Rey. I have been bringing my car in for service for 17 years. Never had a problem with anyt I purchased my Toyota 17 years ago at Toyota - Marina Del Rey. I have been bringing my car in for service for 17 years. Never had a problem with anything. I trust the people who work on my car. More

Jay was great! After two attempts I got through to Jay on the phone and he was very helpful. I showed up later on and ask for him and he helped me right away. I wou After two attempts I got through to Jay on the phone and he was very helpful. I showed up later on and ask for him and he helped me right away. I would definitely recommend him. More