Marina del Rey Toyota

Kept getting my hopes up, just to disappoint... Went in on a Sunday to get my truck appraised to sell, only to find out that there is no one there on Sundays to do so. Which was no big deal, it is Went in on a Sunday to get my truck appraised to sell, only to find out that there is no one there on Sundays to do so. Which was no big deal, it is Sunday. But as I am leaving Chuck ran out and stopped me to say that they were very interested in buying my truck, gave me his card to call him tomorrow so he could get the specs of my car. I informed him that I work all day and would only be able to come in at night, said no problem. The next day I called Chuck on my lunch, said he would call me back in 15 minutes... to my knowledge he never did. I had a missed call 2 hours later, but no voice mail so don't know if it was him or not. Ended up contacting someone else from the dealership online through their site, told them I wanted to sell my truck, asked how late I could get an appraisal, was told they were open until 10:00. Got off work at 6:00 and went straight there, only to find out they only do appraisals on trade in vehicles that late. If I just want to sell, I have to come between 8-4... cause you know people that work a typical 9-5 shouldn't be able to sell their car. More

Customer Satisfaction Here is a letter I had wrote to the people of Toyota Motor and Marina Del Rey. Read it and decide if you want to do business with them. I recommend yo Here is a letter I had wrote to the people of Toyota Motor and Marina Del Rey. Read it and decide if you want to do business with them. I recommend you don't. Dear Sir/Madame, Hello, my name is Alla Levina and I am a loyal Toyota customer first buying my Toyota Camry LE Gallery Edition in 2001. Recently I was involved in an auto incident and of those results needed a new vehicle. From the safety and reliability of the first Toyota Camry I had decided to purchase a new Toyota Prius Prime Advance 2017. The vehicles information is as follows VIN: ***************** which was bought from Culver City Toyota. The representative there, Shelly Cruz, had informed me that I am able to go to any dealership and be able to charge it without any problems. Having that information and working next to a Toyota dealership I took advantage of this knowledge. I work for Cedars-Sinai, Marina Del Rey Hospital and next to our hospital there is a Marina Del Rey Toyota dealership. Since buying my vehicle on January 28, 2017 not having even two weeks go by I encounter a problem from this dealership. In the beginning when I brought my car to this dealership, Marina Del Rey Toyota, I had asked if it was ok for me to charge this car and was told by Juan (if I remember the name correctly), that it is ok to charge my car here. The person offered to me to replace my paper plates from Culver City Toyota (where I have bought the car) to Marina Del Rey Toyota. I authorized that because I was thinking if I am nice to them, they will be nice to me. That is how normal people usually do the business with each other. In case of any emergency I had even left my phone number so I can be reached in case of anything. Cedar-Sinai Marina Del Rey Hospital is less than 100 feet away from the dealership. This past Thursday February 09, 2017 I received a phone call from the dealership informing me that I am parking my vehicle illegally and that I should either move my car or it will be towed. At first, I was completely shocked since my vehicle had been parked in my garage and not on the dealership. I didn't get a chance to catch the person's name of whom I had spoken to but decided that tomorrow February 10, 2017 I would go to the dealership and investigate what the issue was. Upon arrival my son and I were greeted by the Upgrade Program Director, Chuck Serafin. I had told him that yesterday I received a phone call from a lady who stated that she was the manager at this location and demanded that I move my vehicle when it was not even near the dealership. I had also stated to him that she was neither polite nor courteous to someone whom she did not know but was rather hostile, rude, and unprofessional. He stated to us that he will never shows that type of attitude towards a customer and he will go investigate if there is a female manager here and what the issue was. Having waited approximately 5-10 minutes a lady appeared in the cubicle. She neither stated her name or who she was. Assuming she was the person I spoke to yesterday over the phone I asked her, "What was the problem yesterday?" she replied, "You parked your car here yesterday illegally but later I found out that the VIN was wrong." Having stated that I thought ok it's an honest mistake and everyone can do it so I waited for her to apologize to me, but instead I was then bombarded with harassment and accusations that I 1) Took the property owners parking spot, 2) park my car there every day for 12 hours and not allow anyone else to use the parking spot and 3) we didn't buy the car from the dealership, so we have no right to even be on this dealership premises. She then continued stating that she was "here to help us" and "we have to be nice to her if we want her help" and also that she has witnesses and camera recordings of our vehicle parked on the property. We requested to see our accuser(s) or even the video recording of our vehicle being parked there. She refused to show it to us and walked out of the cubicle. After being treated in such a demeaning way we decided to leave but before we did we would like to know her name. I asked for her business card and found out that her name is Joy Anderson who is the Client Relations Manager. Being treated in such a manner from a person whose job it is to be courteous, polite, and professional is in no way inviting for customers. I would like for this problem to be resolved because I do not think that after this interaction I will ever consider not only buying a Toyota but even telling my family and friends that the customer service is something that will leave you with a bad aftertaste. After a few hours my son decided to call Toyota Headquarters and spoke to Edith who provided him with the case #: ***-***-**** and had also advised him that you are welcome to use any Toyota dealership and charge your vehicle there. Sincerely, Alla Levina More

Liars, cheats. I have been try to build a trust with this dealer since I bought my 4 Runner there in 2003. Things were OK until I hit 150,000 miles, then they state I have been try to build a trust with this dealer since I bought my 4 Runner there in 2003. Things were OK until I hit 150,000 miles, then they stated recommending major service for brakes and struts they had done a year before. When I questioned the service manager, his excuse was to blame the technician, I was planning to drop off my 4-Runner for Minor Service and get the Knott's Berry Farm free Admission Vouchers as I have been doing for years but this time I was told it was only for "Qualified Toyota Care Customers". I'm so glad I had found an independent service garage that is honest, fair and reasonable. I would be a fool to go back to this dealer. I know this will probably not get posted because I also know the surveys do not get sent to the customers unless they will give a rating of EXCELLENT. More

FRAUD ILLEGAL Didn't give me my contract . I go back a month later for first payment and to see the old contrant and throw a new contract down ?how does a 72 month Didn't give me my contract . I go back a month later for first payment and to see the old contrant and throw a new contract down ?how does a 72 month term (6years) go bad in a month ? You would think Oh well you did something on your behalf .. BUT NO I GOT INSURANCE AND PAYMENT ON TIME . Then Patrick and that little short xxxx Elvis got mad cause I didn't wanna sign THE NEW CONTRACT (breach of first contract ) ... ILLEGAL !!! Not professional at all . They even had the skinniest guy running after us telling us to read the back of the contract (when that's what we had went to go get ) More

Liars Jose mislead my father to the dealership. Quoted a price that wasnt reachable. Lied about having the vehicle at the dealership. Guided my parents alo Jose mislead my father to the dealership. Quoted a price that wasnt reachable. Lied about having the vehicle at the dealership. Guided my parents alone to the back of dealership and left them there. Then when my parents returned to the front to find dealership, they found him laughing with his buddy, and said that it wasn't his fault that they sold 27 tacomas the night before. Really? All the meanwhile I found out via email that the vehicle was never there. I sent my father to locate the Tacoma he wanted for so long because I was going to purchase it as a gift. I was already preapproved. It was just a matter of picking the truck. Because of JOSE....my father was so disappointed that he has now changed his mind and no longer wants to accept my gift. Thank you jose for destroying my gesture to my dad. Oh yes..and thank you to your manager Alfonso/Arnol for attempting to rectify situation, but damage has been done by your salesman. More

Fantastic Staff and Customer Service! Fantastic buying experience!! I felt so comfortable, happy and excited when driving off the lot with my new truck... And Kevin made sure we understoo Fantastic buying experience!! I felt so comfortable, happy and excited when driving off the lot with my new truck... And Kevin made sure we understood how to operate just about everything from head to toe on this truck before we left. Still excited! More

great custumer service and they work with me the price a want . and also take the time to show me how the controls work on my new truck and they work with me the price a want . and also take the time to show me how the controls work on my new truck More

Very friendly and honest My husband and I bought two cars from them at the same time. Mine is a new car and my husband got a used. We were very satisfied with the sales men an My husband and I bought two cars from them at the same time. Mine is a new car and my husband got a used. We were very satisfied with the sales men and management. They worked very hard to find us the right cars at the right prices. Everything was explained to us in a professional manor. I know they are under new management and that they have worked very hard to get the right people. We were both very satisfied with the whole experience. More

Very satisfied customer This is my second car from this dealer. I've been to many and I rate these guys #1. Customer service was great. The guys I came in contact with were a This is my second car from this dealer. I've been to many and I rate these guys #1. Customer service was great. The guys I came in contact with were all professional, friendly and knowledgeable. Very thankful they were able to work with me. I have THE car I've wanted since they came out few years back, a Prius. I have a 2015 Prius so I'm happy. I came in before and wasn't able to get it but it didn't deter me from trying again. What stood out was that their customer service was friendly not rude. More

service on my 2005 tundra Great service experience on my 2005 tundra, Jeff, the service representative, advised me of a good time to bring my truck in for service and advised m Great service experience on my 2005 tundra, Jeff, the service representative, advised me of a good time to bring my truck in for service and advised me of a recall issue which he took care of at the same time. Additional issue took about 30 minutes longer, less time than Jeff estimated. Also, he advised me of an upcoming timing belt change needed based on my mileage and the year of my vehicle. He was informed about my truck and specific maintenance issues to my year and took the time to explain why and what was needed. Rate he quoted me for the upcoming work was cheaper than I found at an independent repair shop and another dealership. I will definitely be bringing my truck back for future service needs. More