Marin County Ford

Excellent service, very fast, car serviced as promised. Clean shop and waiting area, super friendly staff (Thanks Sean!) . Clean shop and waiting area, super friendly staff (Thanks Sean!) . More

Everytime i bring my vehicle for service, something goes missing. Last time, I was missing my engine cover. I asked for the cover back without ever getting an answer. I also complained about the really missing. Last time, I was missing my engine cover. I asked for the cover back without ever getting an answer. I also complained about the really bad job they did putting washers and screws back on my skid plate. The calipers on the front were missing the protective rubber seals. Whether they fix those issues or not, I will have to check. I just dont trust the quality of work that was done to my vehicle. More

I usually do not care for car salesman but I give Jeremy a strong 5 as a review. His demeanor and personality made this transaction seamless. Thank you Jeremy !!!! a strong 5 as a review. His demeanor and personality made this transaction seamless. Thank you Jeremy !!!! More

Very helpful staff. Patient, polite and knowledgeable. The initial diagnosis on my Ford Fusionn was correct and promptly fixed. Patient, polite and knowledgeable. The initial diagnosis on my Ford Fusionn was correct and promptly fixed. More

Swiftly processed purchase of a used car for me and rolled back pricing almost down to the level they had advertised online. Fixed up and detailed the car nicely and delivered to my door in Santa Rosa rolled back pricing almost down to the level they had advertised online. Fixed up and detailed the car nicely and delivered to my door in Santa Rosa within a day. More

5 Stars I recently purchased a Mustang Mach-E from Marin County Ford and had an incredible experience. John Preston, the dealership General Manager, was personally involved in my sale and went above a Marin County Ford and had an incredible experience. John Preston, the dealership General Manager, was personally involved in my sale and went above and beyond to help me find the perfect car. He is knowledgeable, friendly, and truly cares about his customers. I was particularly impressed with John's commitment to customer satisfaction. He made me feel like a priority at every step of the buying process. He answered all of my questions patiently and thoroughly and ensured that I was comfortable with every decision. Once I had decided on a car, John worked with me to get a great deal. He was also very helpful with the financing process. He even took the time to go over the car's features with me in detail before I drove it off the lot. And the topper was the fantastic price. With all the incentives in place, the fact that you don't have to pay $5+ for gas, the lower maintenance cost, and the breathtaking driving experience makes the overall value makes this the car you should get! I am absolutely in love with my new Mustang Mach-E. It is an amazing car, and I am so grateful to John Preston and Marin County Ford for helping me make my dream purchase a reality. It's my first EV, and I am absolutely blown away with how incredible this car is to drive, and how fantastic it looks too. I highly recommend Marin County Ford to anyone looking to purchase a new or used vehicle. John Preston is an outstanding leader and he sets the tone for a dealership that is customer-focused and committed to excellence. If you are looking for a new Mustang Mach-E, or any Ford this is your dealership! I am confident that under John's leadership, Marin County Ford will continue to be a premier Ford dealership for many years to come. I wish I could give them 6 stars instead of just 5. David Dorfler More

Spectacular ! knowledgeable !and came to my rescue when the dealer a few miles away did not disclose that my brand new Mach-e had three gouges as well as internal i knowledgeable !and came to my rescue when the dealer a few miles away did not disclose that my brand new Mach-e had three gouges as well as internal issues. Even though it was not their sale John Preston the GM and Vixtor the amazing sales person came to my aid when The GM from the Santa Rosa dealership has yet to respond . John got on the phone and had Vixtor drive to ME the same day. His patience , knowledge and kindness was impressive More

If you need a car I recommend Edith. She’s attentive and helped me with my credit situation about six months ago. Thank you Edith helped me with my credit situation about six months ago. Thank you Edith More

Worst Service from Car Dealership EVER! Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to Great Salesman but worst service ever for a car dealership I have ever experienced. I bought a Used Ford from them and it have 8 issues that needed to be fixed with it. One major issue was the electrical system indicating car door was open when its not and alarm going off for no reason to name a few. They told me to bring in the car and they would take a look at my issues. Its a 45 min drive for me to get there. I did and they did not check it out at all. Said I had to leave the car but I they had no car rentals for me. So I scheduled a 2nd appointment with service and I told them I needed a rental car and the confirmation email indicated an rental. I get there and they dont have a car for me. So I made a 3rd Appointment and drove the 45mins there. I got a rental car and said it would be 1 or 2 days and they would call me the next morning. At 2:30pm I call them after not hearing from them and they told me they dont have the parts even though I have been there 2 times before with a list of issues. I was angry but said fine when will the car be ready. They said parts will be in next week(it was thursday). Okay I said fine call me when its ready. Then they told me No and that I needed to pick up my car on Friday and then schedule a 4th appointment to get it fixed when the parts arrive. that would have been 4 trips each taking 90 mins of my work day totalling 6 hours of work time I would have lost. I told them I was not coming back and that I wanted a refund for the car and they refused. I asked if I could have the fix done at a local ford dealer closer to my home, they said no. I asked to be compensated for my time, they said yes but never got anything. So not my car is still having issues and will have to fix them from my own pocket a total loss. Worse is that I know no longer feel happy about owning this ford and may get the stuff fixed and try to sell it. WORST SERVICE EVER and they dont even care, they were not at all concerned with my issues, my time or frustration!!! Dont go to Marin County Ford its not worth it, they are better ford dealerships around. I have been a ford owner for close to 20 years and never never had an issue with other ford service depts!!!! More

Service Like it should be Had a front end (suspension) problem with Explorer From the estimate through the completion of the work I was kept informed. Works and drives like Had a front end (suspension) problem with Explorer From the estimate through the completion of the work I was kept informed. Works and drives like new. More