Mariano Rivera Honda

I prefer not to fill in this part of the form I prefer not to fill in this part of the form. not to fill in this part of the form. More

very friendly, very clean and awesome! they were excellent at helping me find what I needed and making it work for me! highly recommend they were excellent at helping me find what I needed and making it work for me! highly recommend More

Incredible attention and service were provided. Instilled confidence in me over the purchase of another Honda. Instilled confidence in me over the purchase of another Honda. More

I called on my way there that I had a flat tire. They had my car all ready to go within an hour. They had my car all ready to go within an hour. More

The young man who checked us in was quick and pleasant, he even retrieved something from the car after we were at the desk. Christie was a remarkable pleasant professional, communicating important details he even retrieved something from the car after we were at the desk. Christie was a remarkable pleasant professional, communicating important details and responding quickly when the service was done More

Always a pleasure. Everything is done fast and easy. I came in for an inspection which was done quickly and they found a light out and told me that my car was in good Everything is done fast and easy. I came in for an inspection which was done quickly and they found a light out and told me that my car was in good shape. More

Easy to schedule an appointment, work completed quickly, courteous staff , immaculately clean! A pleasure! Have already told others about the excellent service! courteous staff , immaculately clean! A pleasure! Have already told others about the excellent service! More

It ended up fairly well but Carvene needs more experience. She was very nice but often wasn’t sure of what she was supposed to do. experience. She was very nice but often wasn’t sure of what she was supposed to do. More

I received a free loaner while I had a 3 hour recall performed along with some other maintenance issues. On my way home I received a text that my loaner had a full tank and was to be returned that way. performed along with some other maintenance issues. On my way home I received a text that my loaner had a full tank and was to be returned that way. The fuel gauge read 2 notches above 1/2 tank. On my arrival at home 5+ miles away, I texted the service rep and after some time she replied that she would make an adjustment. The loaner sat in our driveway all day. 45 minutes before closing, because I had not heard anything else from the rep, so I called the dealer. My service rep had gone home and someone else told me that my car had just finished. My wife and I drove the 5+miles back to the dealer after putting one gallon of gas into the car just to make sure we wouldn’t lose our $20 deposit. On arrival at the dealer we were told all the loaner cars that left the dealer that AM had full tanks and that the tracking device on the car showed we had driven 50 miles and were accused of trying to avoid paying for the gas. After they went back to look at the loaner, one rep returned and processed our repair bill. No additional charges for the loaner were mentioned and no one apologized for their false accusations. My wife is currently driving her 4th Honda Pilot. Mariano Rivera Honda is the last place we will check out when she needs another one. More

I visited this location for an oil change and tire rotation service. My first impression was the customer service and ease of check in/out and completion was good. Two days after my visit, I started s rotation service. My first impression was the customer service and ease of check in/out and completion was good. Two days after my visit, I started seeing dashboard lights come on (ABS and Traction Control, Tire Pressure). When I took it back to them, they ended up telling me I needed a repair that would cost over $2,300. The lights that came on were tire related yet the technician told me it has absolutely nothing to do with the service they provided just days prior. It just doesn't sit right with me that I came in looking to perform routine maintenance and I now have a huge problem. I regret going into this shop. Furthermore, I was told I would receive a point to point inspection on my first visit, but they didn't mention needing brakes or rotor replacement until after I brought the car back complaining about the steering wheel shaking while braking. More