Maplewood Toyota

On buying our third Highlander from this dealership, we were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific co were extremely surprised and disappointed by our experience. Our process started over 10 months ago. We ordered a Grand Highlander with a specific configuration. Over the next three months, our salesman, Ebrima Jallow, called numerous times with alternate vehicles that were on the lot. Finally frustrated, we wanted to know when the specific vehicle ordered would arrive. Ebrima admitted he never ordered our car ! On going to the GM we received no satisfaction or apology. Ebrima finally ordered our vehicle after a three month delay. Then the safety hold by Toyota stopped all deliveries on Grand Highlanders for months. Finally our vehicle arrived after 10 months with never an apology from anyone at Maplewood Toyota. Needless to say, we have gone from loyal, long time customers to Never Again ! More

Easy to work with , always keep you posted with info on your vehicle status. Everyone is very approachable your vehicle status. Everyone is very approachable More

Excellent people, experience, will definitely buy my next car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. car here. Working with Tom and Maplewood Toyota was a great experience. Tom is the best, making sure everything was perfect. More

Cahlil was very friendly and approachable. It was my first time buying a car and he was very patient with me. He also stayed late to help me to get car insurance. He was also very cute. Dave w It was my first time buying a car and he was very patient with me. He also stayed late to help me to get car insurance. He was also very cute. Dave was also extremely helpful and I highly appreciate his honesty when we were looking at which package was right for me. He had lovely eye lashes. Thanks to the both of them getting my first car!! More

Matt Anderson bent over backward to get me into the best car! He was professional and honest. I highly recommend meeting with Matt for your next car! car! He was professional and honest. I highly recommend meeting with Matt for your next car! More

Our second vehicle purchased from this dealership. Needs met, helpful personnel and service is excellent. Needs met, helpful personnel and service is excellent. More

Cahlil, the car salesman, was always polite and he kept me informed on my journey to purchase a 4Runner Pro. me informed on my journey to purchase a 4Runner Pro. More

The entire process was first class. Luke started the ball rolling and Larry did the rest; both were truly nice, genuine, and professional. The finance office was just as good, an Luke started the ball rolling and Larry did the rest; both were truly nice, genuine, and professional. The finance office was just as good, and got our loan together. Thanks to all of you!! More

Larry Bain in sales was exceptional. Service is professional & courteous as well. 5 STARS hand's down... Service is professional & courteous as well. 5 STARS hand's down... More

Christopher provided friendly service and was understanding on my initial stance on a car purchase and helped me find the right car for me. understanding on my initial stance on a car purchase and helped me find the right car for me. More