
Maple Hill Auto Group
Kalamazoo, MI
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5,137 Reviews of Maple Hill Auto Group
First Service visit Had my 2017 Subaru Forester in for an ail change and multi-point inspection. The wait time was about one hour. The dealership should consider not ch Had my 2017 Subaru Forester in for an ail change and multi-point inspection. The wait time was about one hour. The dealership should consider not charging for tire rotation because a person can take their vehicle to Belle Tire and have the tires rotated for free. The dealership charged me $19.00. More
Comprehensive and timely service The 48K mile service and multi-point inspection on my 2015 Subaru Forester was completed in 45 minutes, including replacement of engine oil filter, ca The 48K mile service and multi-point inspection on my 2015 Subaru Forester was completed in 45 minutes, including replacement of engine oil filter, cabin air filter, and all three wiper blades (plus a complimentary car wash). More
super Top notch all the way around. On time, speedy and the free car wash is the icing on the cake. Overall, a very well run business Top notch all the way around. On time, speedy and the free car wash is the icing on the cake. Overall, a very well run business More
Experience purchasing a new vehicle My salesman was extremely helpful and patient when I was struggling with a decision. He helped point me in a different direction. When I was signing t My salesman was extremely helpful and patient when I was struggling with a decision. He helped point me in a different direction. When I was signing the manager was informative and didn't push to have me purchase different warranties. My first, and only oil change so far, was overly long and was told that was unacceptable, but no follow up from the dealership on this. More
Subaru service Our first service visit was great. We had many questions about the use of eyesight and the computer usage. Service was quick but covered everything. A Our first service visit was great. We had many questions about the use of eyesight and the computer usage. Service was quick but covered everything. All staff encountered were pleasant and helpful. More
Good customer service My service, an oil change, was satisfactory. I enjoyed the waiting lobby as it offered many amenities such as snacks, coffee, charging stations and mo My service, an oil change, was satisfactory. I enjoyed the waiting lobby as it offered many amenities such as snacks, coffee, charging stations and most importantly Wi-Fi. What could make the service and feedback great would be improved time at the counter upon completion of auto service. More specifically, time of check out (e.g. reviewing your vehicle, car wash, paying) More
Great Service This dealership is always friendly, informative, reliable and this time especially flexible! I appreciate the service staff! I never have to wait long This dealership is always friendly, informative, reliable and this time especially flexible! I appreciate the service staff! I never have to wait long for service appointments More
Excellent and friendly service The service at this dealer is great and efficient. The service team is friendly and knowledgeable, and always keeps me informed of service progress. T The service at this dealer is great and efficient. The service team is friendly and knowledgeable, and always keeps me informed of service progress. The dealer has a nice waiting area and overall the experience was positive. More
Knowledgeable and friendly The team at Maple Hill Auto Group is thorough and knowledgeable. They update you regularly on the status of your repairs. I was preparing for a cross The team at Maple Hill Auto Group is thorough and knowledgeable. They update you regularly on the status of your repairs. I was preparing for a cross country trip so they checked over the car in detail and made sure that everything was in fine working order. I left on my trip feeling confident that my car was in good working order. More
They don't care about you or your business Scheduling service is a nightmare here, even the simplest service like an oil change takes way too long (two hours sometimes) and they will always try Scheduling service is a nightmare here, even the simplest service like an oil change takes way too long (two hours sometimes) and they will always try and upsell you. I would strongly suggest that if you're interested in purchasing and maintaining a Subaru to look somewhere else. More