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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
March 26, 2019
Bad service, got my name wrong on this survey email, et al I had the car delivered and it took you three days to realize that it was there and then you couldnt find the keys, which were in the car. It doesn't I had the car delivered and it took you three days to realize that it was there and then you couldnt find the keys, which were in the car. It doesn't take Einstein to think of doing that, does it? I was given three different dates when you said you would 'take a look at it'. When it was done I was given a completely different price to the one I paid. And I did not appreciate your service staff calling my car ' a bit of a rat job'. Oh, and why the heck was this survey email addressed to 'John'? Am I upset? Yes. I am considering a new Volvo. After all this, why would I consider buying from you? More
by PAUL.CARTWRIGHT
Verified CustomerEmployees Worked With
I worked with two women, I cannot recall either of their names. It may have been Cassandra., Cassandra Westfall
March 26, 2019
Love Audi service department Whether I stop in for major work or just air in my tires, I am greeted by warm friendly service people. I especially appreciate Scott Barber for his Whether I stop in for major work or just air in my tires, I am greeted by warm friendly service people. I especially appreciate Scott Barber for his helpfulness. More
by BONDTHERESA
Employees Worked With
Scott Barber
March 26, 2019
Thanks for fixing the problem I was afraid I had a serious problem but it was fixed by reinstalling the software . The waiting room was comfortable and stocked with goodies I was afraid I had a serious problem but it was fixed by reinstalling the software . The waiting room was comfortable and stocked with goodies More
by DNROAS
Employees Worked With
Cassandra Westfall
March 26, 2019
Best Dealership Certified Subaru to fit my needs, my local dealer doesn’t certify their used vehicles. Great customer service. Superb buying experience, this was the Certified Subaru to fit my needs, my local dealer doesn’t certify their used vehicles. Great customer service. Superb buying experience, this was the best car buying experience I have ever had. More
by DRAGONLILY16
Employees Worked With
Victor Heckman, Ed Fitts
March 26, 2019
Excellent in all respects from greeting to departure. A little pricey but well worth it for the peace of mind knowing you’re safe in your car. We don’t trust our Volvo S80 to anyone else. The people at A little pricey but well worth it for the peace of mind knowing you’re safe in your car. We don’t trust our Volvo S80 to anyone else. The people at Maple Hill seem to go out of their way to make sure customers have a good experience. More
by Clem Skalka
Employees Worked With
Andrea Darnell
March 25, 2019
Repair vibration in exhaust The team at Maple Hill Auto was great! The technician accurately diagnosed the problem and the work was done the following week after parts were orde The team at Maple Hill Auto was great! The technician accurately diagnosed the problem and the work was done the following week after parts were ordered. Repair work took less than two hours to complete. More
by HappyGRdude
Employees Worked With
Scott Barber and technician Ken
March 25, 2019
Excellent customer service. Superb people skills. Cassandra is very cheerful and personable. She took the time needed to explain in detail what service was done and when to next schedule. Nate is also Cassandra is very cheerful and personable. She took the time needed to explain in detail what service was done and when to next schedule. Nate is also very personable, he took the time necessary to explain the work he completed and gave his recommendations for future service needs. More
by JRIVRN
Employees Worked With
Nate Lane, Cassandra Westfall
March 25, 2019
for a recall. great service, and very convenient, transportation to where I need to go after turning the car to the service, and pick me up after the job is done. great service, and very convenient, transportation to where I need to go after turning the car to the service, and pick me up after the job is done. More
by jian2019
Employees Worked With
Amie Freeman
March 25, 2019
Go see Dalton Royer! Dalton is the best person I have ever worked with when buying a vehicle. He is very thorough, working way beyond expectations to satisfy requests, gi Dalton is the best person I have ever worked with when buying a vehicle. He is very thorough, working way beyond expectations to satisfy requests, give details and answer questions. His patience, genuine kindness and sense of humor are really appreciated. More
by KKARNES1
Employees Worked With
Dalton Royer
March 24, 2019
slow, did not do what i wanted, then did lots of other stuff it took too long! I was the only one there, I asked the service guy if they have time to read a very important check engine light. he assures there i it took too long! I was the only one there, I asked the service guy if they have time to read a very important check engine light. he assures there is no way, you have to set that up. after 50 minutes for an oil change he comes back with this long list of things I should do, none of it related to the check engine light. they had time to find to look at my lights etc. it always takes to long to set anything up, this was an oil change! never again, you guys used to be really affordable for these things. nice car wash, still love the vws. More
by ROBINLDEAN26
Employees Worked With
i cannot remember, he was a nice guy. told me what was going on.
