Mandal Chrysler Dodge Jeep Ram

First, I would like to say that I was initially very impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and impressed with the Dealership and all the Staff that I encountered from sales, finance, parts, and service! Staff was very friendly, personable, and professional. I was very Happy and Pleased with my Experience until my very Negative experience on June 11. 2025! I did have questions about things that had not been mentioned after I printed the forms from the thumb drive at home days after the sale, but Ms. Bandon discussed them with me on June 11th. I arrived for my service appointment on June 11, 2025 and was greeted in a very positive and friendly manner! I discussed the 5 basic accessories that I had ordered from the parts Department the week before. These included: locking gas cap, locking lug nuts, door window deflectors, rubber splash guards, Mopar front and rear handles (total 3 handles with 2 bolts each). After I ordered the parts, I went to the service department to make an appointment. I asked about the time to install these parts and was told that it wouldn't take very long. When I arrived on June 11th and checked in, I asked for a breakdown of the labor for all parts. I was told to wait in the waiting room and he'd get it together and let me know. I was there waiting until 5:30 PM before I was told my Van was ready! mid morning he came and told me the total cost would be around $2500, and I asked again for a labor breakdown. I was told that it was all together, but he'd figure it out and get back with me. Every couple hours I would see the service staff and asked about the labor breakdown costs. I was told the same thing. I could have installed these items myself as I've done many times over the decades, in a couple hours at my home. A trained mechanic with all the proper tools available could have does this in an hour! I was waiting 8 hours for this! There is no way that a mechanic worked on my van for 8 hours to do this work installing 5 accessories! I was charged $2,598.01 for these 5 parts and installation! I replied to a previous message from Ms. Amanda which was asking about service. I detailed all this on June 12 because it was very concerning to me. I received an email on June 13, 2025 from Mr. Andrew Barry which included the breakdown of parts and labor that I had requested before any work had been done! For examples, the labor charge alone to screw in 6 bolts attaching the 3 handles was $661.50! The 3 handles charge was $455.00, which added to a total Charge for the 3 handles of $1,116.50! Wow! The labor to click and stick on 2 window air deflectors was $378.00 for $108.00 parts! Had I been given this breakdown of high labor charges, I would have done them myself. I recently received a letter about new vehicle owners getting a 10% discount on parts. This wasn't mentioned when I ordered parts for my new van or at my service appointment, even though I asked about discounts at service before paying. I replied to several similar surveys asking about my experience and have yet to hear anything from anyone? I absolutely hate feeling this way after this experience! I was so Pleased and Happy up to that point! I Really want to have a very good and trusting relationship with everyone there in all departments! I expect to be given all information needed and requested ahead of time and expect to pay for services rendered and a reasonable wait time for services! Thanks for your time and attention to my concerns! Kevin Kreamer More

Good service and communication by Clint. We are happy with our new vehicle and would buy again. We are happy with our new vehicle and would buy again. More

Cameron enabled one of the quickest/easiest auto purchases I have ever had. We brokered a long distance deal that was closed with record ease -- first rate! purchases I have ever had. We brokered a long distance deal that was closed with record ease -- first rate! More

Awesome seevice so professional a very friendly envirioment. Every so helpful from the time you pull up and is greeted with a friendly welcome.... kamron went above and beyound envirioment. Every so helpful from the time you pull up and is greeted with a friendly welcome.... kamron went above and beyound More

Not happen with my purchase. Will not buy from this dealership again..very unhappy..paid for repairs and had not made my first payment on the vehicle Will not buy from this dealership again..very unhappy..paid for repairs and had not made my first payment on the vehicle More

The dealership is very nice. Service was very prompt. We did not have to wait long on our vehicle at all. Service was very prompt. We did not have to wait long on our vehicle at all. More

Quick service and friendly, helpful staff. Even though we arrived later than planned, we got an oil change and checkup and were out the door in less than an hour. Even though we arrived later than planned, we got an oil change and checkup and were out the door in less than an hour. More

Did not deliver what was promised when we purchased. Paid 1k for ceramic coat and did not get it. Had a lift and accessories done and had to fix it when we got home. Took 3 1/2 weeks to get the jeep aft Paid 1k for ceramic coat and did not get it. Had a lift and accessories done and had to fix it when we got home. Took 3 1/2 weeks to get the jeep after we signed the contract. Worse experience we have ever had buying a vehicle. We are talking to legal since we took Jeep to detailer and have proof there is no ceramic. I want my 1k back that we were screwed out of. More

I'm so happy with the service received at Mandal, I grew weary of taking my Jeep to the other dealerships in the area. Brandon has always gone over and above in managing the service/care/recommendations fo weary of taking my Jeep to the other dealerships in the area. Brandon has always gone over and above in managing the service/care/recommendations for my Jeep. More

I love Mandal Jeep Neil is a great finance manger hooray for Mr.GobeyondandBeneath and the service department it outstanding the whole experience is a whole vibe🔥 for Mr.GobeyondandBeneath and the service department it outstanding the whole experience is a whole vibe🔥 More