Mandal Pontiac Buick - Service Center

Great customer service and they did the job very quickly. They are very helpful and do an amazing job. quickly. They are very helpful and do an amazing job. More

This is the second time I set an appointment for an oil change and tire rotation and I waited 2 hours and 45 minutes. It would have been longer if I had not went see what the issue was. Both times my vehi change and tire rotation and I waited 2 hours and 45 minutes. It would have been longer if I had not went see what the issue was. Both times my vehicle was just sitting there not being attended to. The first time I was told my paperwork got stuck in the back of someone else’s paperwork. The second time I was told that I need to call ahead so they can have an oil filter ready. I made the appointment 5 days ahead. The appointment included my vehicle make, model, etc., therefore they should have known what filter to have available. The employees were friendly but did try to make the wait my responsibility because I didn’t call in for the oil filter. They asked if I wanted wiper blades, to which I said yes. The sign said “Wiper blades 59.95. When I got my invoice I was charged 143.00 for the wiper blades. They were 59.95 per blade. I expressed my displeasure with the cost and to their credit, I was only charged the 59.95 for both. My service rep was Jason. He was very helpful. He was not the employee that said I needed to call in. He was the employee that got the discount on the wiper blades. More

Great service department! Every time! Jamie takes care of my truck. Will buy again from you guys/gals/ whatever’s! Lol Every time! Jamie takes care of my truck. Will buy again from you guys/gals/ whatever’s! Lol More

The service department is great but the rest of the dealership needs to get a little training on how to make a customer feel like they are somewhat important. My ‘22 GMC has had electrical issues from dealership needs to get a little training on how to make a customer feel like they are somewhat important. My ‘22 GMC has had electrical issues from day one and this last incident left me stranded. One of your managers had the audacity to suggest it wouldn’t be covered under my 100k warranty. I was not offered a loaner vehicle which is very important since my job has me traveling daily so no vehicle equals loss of revenue. I tried to trade in this vehicle because I deem it non dependable and the trade from the dealership ( Mandal) that I purchased it was $5,000 less than a random on site car lot. I will not be purchasing another vehicle from this dealership ever again. More

service after the sale is important Jami and Susie are the best! awesome dealership even though its a little difficult to get to. the best! awesome dealership even though its a little difficult to get to. More

Fast courteous service with a smile. Jammie was my service manager & POC Auto Butler is very nice Jammie was my service manager & POC Auto Butler is very nice More

My service advisor is awesome! I bring my truck for service always there and i get outstanding service! Thank you! I bring my truck for service always there and i get outstanding service! Thank you! More

Well it took a litle while but hung out at the mall while oil was changed and had a good lunch. Very thorough check up on my truck. Multi point check, tire rotation, oil change, washed and detailed Butler wo oil was changed and had a good lunch. Very thorough check up on my truck. Multi point check, tire rotation, oil change, washed and detailed Butler works. Jason took the truck back to detail with me to show me the new RUPES buffer and got a scratch fixed that was overlooked. Thanks More

One star. Terrible. Can't even manage to contact their customers. At least I have Don's VIN number now. Should be easy to look him up. Terrible. Can't even manage to contact their customers. At least I have Don's VIN number now. Should be easy to look him up. More

Thanks for everything and taking care of my family it was an unexpected buy, but we are happy to have done so was an unexpected buy, but we are happy to have done so More