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Mandal Pontiac Buick - Service Center

D'Iberville, MS

4.4
662 Reviews

662 Reviews of Mandal Pontiac Buick - Service Center

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November 14, 2024

Susie is always a pleasure to work with. She does an amazing job and gets all of the requested service done. More

by PETERNATHAN2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Susie made your experience at Mandal Buick GMC so positive. We take pride in our team's dedication to providing exceptional service. We hope to see you again soon! Sincerely, the Team at Mandal Buick GMC

November 09, 2024

Jaime is always outstanding at Mandall, unfortunately GM MFR isn't producing vehicles with the quality in the past More

by michael.a.carradine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mandal Buick GMC responded

Thank you for your feedback, Jaime! We truly appreciate your kind words about our team at Mandal Buick GMC. We're sorry to hear that you've experienced concerns with vehicle quality from GM. Your feedback is valuable, and we want to ensure a positive experience for all our customers. Please feel free to reach out to us if you'd like to discuss this further. We look forward to serving you again! Sincerely, the Team at Mandal Buick GMC

November 08, 2024

Awesome, thanks Lilly for your help with using my reward points reducing the cost of my service, also thanks for letting me know aboout up coming service on trans etc... Very pleased with service an quick More

by ROD1TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lilly
Nov 11, 2024 -

Mandal Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that Lilly was able to assist you in using your reward points and keeping you informed about your upcoming service at Mandal Buick GMC. Your satisfaction is our priority, and we appreciate your kind words about our service team. We look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

November 07, 2024

Service advisor never would answer the phone or return messages. Left multiple messages and called service department and nobody would ever answer. More

by RLAWRENCE1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Mandal Buick GMC responded

Our team has acknowledged this review.

November 06, 2024

Even after the vehicle purchase they’re squared away in the service department as well. Keep it up Mandal Buick GMC!!!! More

by Mr. GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Mandal Buick GMC responded

Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with both your vehicle purchase and our service department at Mandal Buick GMC. We appreciate your encouragement and look forward to assisting you in the future! Sincerely, the Team at Mandal Buick GMC

November 03, 2024

The people at Mandal know how to take care of people. The service and attention is impeccable. More

by CHRISGOURAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Vertudazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Mandal Buick GMC responded

Thank you for your kind words, Chris! We're thrilled to hear that you experienced impeccable service at Mandal Buick GMC. Our team is dedicated to taking care of our customers, and your feedback truly motivates us. We look forward to seeing you again soon! Sincerely, the Team at Mandal Buick GMC

October 30, 2024

Excellent service experience! They kept me informed throughout the process, with 2 recalls that had to be addressed while there, on top of scheduled maintenance & were very profe More

by WHIP119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Mandal Buick GMC responded

Thank you for your kind words! We’re thrilled to hear about your excellent service experience at Mandal Buick GMC. Keeping you informed during your visit is our priority, and we're glad we could address your recalls along with your scheduled maintenance. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

October 29, 2024

Brought my Buick in for a software upgrade. I made an online appointment and brought it in for the upgrade. Mandal has a large service department and enough service writers to accommodate it. M More

by taulbeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Hatheway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mandal Buick GMC responded

Thank you for your review! We're pleased to hear that you were overall happy with your experience at Mandal Buick GMC, though we understand that the wait time for your Buick's software upgrade was longer than anticipated. We appreciate your feedback and will continue to work on our service efficiency. If you have any further concerns or questions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, the Team at Mandal Buick GMC

October 29, 2024

Good service a decent turn around time on repair of vehicle. Detailing of vehicle is excellent More

by JMKD61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Meakins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mandal Buick GMC responded

Thank you for your review! We're glad to hear that you experienced good service and a decent turnaround time for your vehicle repair at Mandal Buick GMC. It's wonderful to know you were pleased with the detailing as well. We appreciate your feedback and hope to assist you again in the future! Sincerely, the Team at Mandal Buick GMC

October 27, 2024

Had an appointment for 10am but at 10:30 my CAR WAS IN A LINE THAT HADN'T MOVED. The service rep was totally non-caring. When i told her I had an appointment at 10 she said and what is the question. This More

by C.FLOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Vertudazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susie Hatheway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mandal Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the delay in service and the communication with our team. At Mandal Buick GMC, we strive for timely service and attentive care, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly so we can address your concerns further. Thank you for your patience. Sincerely, the Team at Mandal Buick GMC

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