Mandal Pontiac Buick - Service Center

Overall I usually have a good experience at Mandal but this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a this time I had to wait 2 and a half hours for a simple oil change even after I had an appointment and showed up 30 minutes early. The did give me a discount for my trouble which was nice and unexpected. More

I would have given a 5 but the wait time is way too long. I think 8 hours is excessive I think 8 hours is excessive More

I’m usually satisfied with Buick service center but not this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued this visit. The lady at the first service desk was taking a personal call on your cell phone. She never even acknowledged our presence and continued on her personal call. I had to wait about 5-10 mins to wait on one of the other 3 or 4 gentlemen at the other desks to get off the phones. Finally one of them helped me and told me to go inside to pay where they had my sheet. We went in but she didn’t have it so had to go back out to get it. The guy brought it in to her (cashier) but the cashier said she couldn’t take off my coupon so again had to go back out to the service desks where still the lady at the first desk continued on her personal call and ignored us so had to wait another 5 mins for the other guy to get off his (work) call. I left very frustrated. Not only did I have to go back and forth between the service desk and cashier but had to wait a long time to get someone to acknowledge my presence and help me. I was there a long time trying to pay but that whole entire time the lady at the first desk was on a personal call that whole time. More

I bought my vehicle at this location and I've had no issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple issues with my GMC since I purchased it. I've taken my car to Mandal for each oil change and maintenance service, each time I've had to ask multiple times for the carwash service. The last two times I just paid my service cost and left without the carwash because I didn't feel like asking a second time. It just feels like I'm not being listened to when I ask for additional services. More

Always on time. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. Good communication with the staff and a comfortable waiting area. Im a repeat customer three times now. More

Outstanding service team. I showed up without an appointment 90-minutes before closing time and these guys got me in and taken care of without hesitation or any concerns abou I showed up without an appointment 90-minutes before closing time and these guys got me in and taken care of without hesitation or any concerns about the time. It doesn’t get any better than that. More

Rude and unprofessional customer service. No one seemed like they wanted to work there. Horrible experience. Blonde curly haired lady name starts with S has a nasty attitude and needs trainin No one seemed like they wanted to work there. Horrible experience. Blonde curly haired lady name starts with S has a nasty attitude and needs training on customer service and professionalism. Same with the girl who takes payment- whom wouldn’t put her phone down long enough to even tell me my balance or make eye contact, then got an attitude as if I was a bother to her. None of my service reminders were reset, I had to go back in to make sure the service I paid hundreds of dollars for was even done. Pretty sure I’ll find somewhere else to appreciate and value my business and service my vehicle. More

The experience was great . The quality very well,and KD does a great job on getting things done The quality very well,and KD does a great job on getting things done More

My recent experience with this company was fantastic. Very professional and very organized. The staff there are excellent! Very professional and very organized. The staff there are excellent! More

James Meakin is outstanding and professional! !! James communicate well and timely. I enjoy working with him! !! James communicate well and timely. I enjoy working with him! More