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Mandal Pontiac Buick - Service Center
D'Iberville, MS
783 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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783 Reviews of Mandal Pontiac Buick - Service Center
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June 16, 2025
October 2024, I went to Mandal Buick GMC knowing exactly which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell me GM Financial offered me the best interest rate at 8.45 percent. I asked if they are sure because I've never received anything but the best possible interest rate and they insist it was the best. I now know better because only 6 months later I refinanced the vehicle and currently have a 3.49 percent interest rate. I should have taken my dad's advice as he said if they give you a good deal on the vehicle they're going to jack up the interest rate and apparently that's what they did in my case because my credit score nor anything else about me changed in 6 months. In addition to this I regret that I purchased my 2024 GMC Terrain from Mandal for several other reasons the biggest being they have made it very uncomfortable for my husband or I to go there. During my purchase they made it as if I had a choice to get Auto Butler or not but a couple months after my purchase I tell them I do not want Auto Butler. My receipt says I paid $1,099 for the auto Butler but when I asked for a refund they claim they increased my rebates for Auto Butler to be free to me. This was not explained and I do not have anything showing I was given a rebate for $1,099 on Auto Butler and they claim that I can't get a refund because it can't be taken off. As far as I know it was never applied but if it was the $1,099 is supposed to be for every 6 months application for 5 years which is what I do not want and it is not right for them to not refund me. Additionally, if I did decide to use it, my husband and I feel highly uncomfortable going to this particular dealership and it can only be used here. In addition, when I bought the vehicle, nobody told me that I cannot get it serviced under warranty at the dealership that is closest to my house. Several months after purchasing, I attempted to bring it to the dealership closest to my home and was told they're not allowed to do warranty work on my vehicle due to a contract they have with the selling dealer to not take customers away from each other. I said well your refusal to work on my car under warranty is definitely not going to force me to bring it to the selling dealer because they have made it so uncomfortable for me to do business at the selling dealer, I'll drive an hour away to go to a GMC dealer in another state or drive an hour to the next nearest GMC dealer within my state. More
by JEN82580
Verified CustomerEmployees Worked With
June 15, 2025
We waited for our car. They never came to tell us it was ready. Went and ask when we seen our car sitting outside the window. They never came to tell us it was ready. Went and ask when we seen our car sitting outside the window. More
by ginabugrn
Employees Worked With
Do not know any of the service peoples names
June 11, 2025
It's where I bought my 1500 truck so I had the service done on it and my 300 done on it and my 300 More
by ronaldtate551
Employees Worked With
June 09, 2025
It was a truly great experience from first phone call to picking up my vehicle. picking up my vehicle. More
by MARKPARISH50
June 06, 2025
Professional service as expected with a huge smile on their face at that! Thanks for a wonderful service department! their face at that! Thanks for a wonderful service department! More
by lneal23613
June 04, 2025
They take care of their customers for sure. Great service. The place is always clean. Great service. The place is always clean. More
by NENE0362
Employees Worked With
June 04, 2025
I was driving from Texas and was having a battery problem. They were able to fit me in for a new battery and I was able to track my destination safely. Excellent customer service. problem. They were able to fit me in for a new battery and I was able to track my destination safely. Excellent customer service. More
by Dbgjr28
June 04, 2025
I brought my Sierra in for an oil change and tire rotation. They finished my truck up in a little over an hour. Thanks guys! The garage was slammed with other customers and I was pleased with the qu rotation. They finished my truck up in a little over an hour. Thanks guys! The garage was slammed with other customers and I was pleased with the quick turnaround time! More
by FDENICOLA
