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Manchester City Nissan

Manchester, CT

3.8
320 Reviews

30 Tolland Turnpike

Manchester, CT

06042

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320 Reviews of Manchester City Nissan

July 27, 2012

I had a wonderful experience at Decormier. I recently leased an Altima and not only did they give me the best price in the state (after visiting Countyline, Barberino, and Middletown Nissan), but they al More

by DHernandez33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Sales Manager and Rob Salesman
July 19, 2012

I've been dealing with Decormier for the past four plus years. There definitely my Nissan dealer of choice. The overall atmosphere of the dealership is friendly, warm and welcoming. Normally, after the More

by 08.5titan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yalonda
Jul 19, 2012 -

Manchester City Nissan responded

Dear Ken, We appreciate the positive feedback. I can't believe it's been 4 years since the time I sold you the Titan, that was back when you showed us the first iPhone lol. We are glad to have you as a part of the DeCormier family!!! Thanks Brian Banta Director of Fixed Operations

July 11, 2012

Purchased a Titan from Matt D. This was the most hassle free car purchase I have ever experienced. Low pressure and high level of product knowledge. Just what I wanted. After the purchase I brought it in More

by clowncar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt DeCormier (Sales) Bill Pelletier (Service), Matt DeCormier
June 26, 2012

At every place of employment to present I've worked for, they have stressed to the workers their policies, besides the quality of the product, the customer always comes first. We were to always keep in mi More

by saints88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 23, 2012

I bought my Nissan Armada to the service department because I had problems with my trunk. I have a trunk that automatically opens with the push of the button. When I brought it in the trunk would open More

by mgraves5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal
Jul 17, 2012 -

Manchester City Nissan responded

Dear Mr. Graves, After reviewing your repair order and your complaint listed with our service advisor you stated, "Customer states trunk sometimes opens and sometimes not, sometimes opens then slams shut." I'm a little confused about your statement that when you brought the vehicle to our dealership the trunk would open automatically but would not stay open. When we recieved the vehicle the trunk lock would release but the hatch would not open, and once our technician did get the hatch open it would then slam shut, however our technician had to use manual release in order to get hatch open. we then found the hatch struts were leaking and unable to hold hatch open and replaced both hatch struts at no extra labor charge negating the additional 15 minutes that you claim you had remaining of the initial hour of labor quoted after utilizing 45 minutes to get hatch open and diagnose fault why hatch would slam shut. We had to start by replacing the leaking hatch struts in order to properly inspect auto open feature. After replacing hatch struts we found there was also a failure with auto open feature and considering that we had already utilized the initial hour labor and then some, we did ask for authorization for additional diagnostic time to inspect addtional failure. I can assure that we do not conduct our business as you referenced by saying that "They were just trying to get more money out of me." As far as the way we installed the hatch struts they can only be installed one way. In reference to "recomended services" it is our responsibility as a dealership to inform our customers if their vehicle is in need of any other maintaince or repairs no matter when or where they purchased the vehicle and this vehicle was not bought here or the items recomended would have been done prior to the sale. Thanks, Jon (Shop Foreman)

June 22, 2012

We had an excellent experience at DeCormier Nissan. Abedul was helpful and very patient. We visited the dealership twice with our two young children in tow. We took lots of time to look at the Pathfi More

by DJHryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abedul Wahed, Glenn Sawyer
June 19, 2012

My previous vehicle was a 94 nissan sentra and because of it's age had lots of parts beginning to wear out. I always brought my car to DeCormier for service and always had a wonderful experience - so it was More

by whitec1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul , Raul Lopez
June 11, 2012

I would recommend DeCormier Nissan to anyone looking for a Nissan. I would also tell them to ask for Jim Wolk in sales. He is a great saleman with great knowledge of the product. He is very friendly, very i More

by Stella iam
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wolk
May 30, 2012

Just bought a Rogue and i love it. The dealership was overall very friendly, really felt like family when you walk in and they are not pushy at all. Jim did a great job and selected the perfect car for m More

by zaccang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Wolk, Matt DeCormier, Glenn Sawyer, Matt DeCormier
May 30, 2012

The whole experience was fast, efficient, friendly and the best experience I have had to date buying a car. I will recommend this dealership to friends and family. The whole team was great and Bob and G More

by Craigdrezek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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